Loo Keong Ng

As Enterprise Channel Manager at D-Link Singapore, I drive partnerships and business growth by expanding our channel network. Focused on enterprise networking, security, and connectivity, I collaborate with distributors, system integrators, and resellers to develop effective go-to-market strategies. Key Responsibilities: ✔️ Channel Development & Management – Build and nurture strong relationships with key partners, ensuring alignment with D-Link’s business objectives and sales strategies. ✔️ Sales & Revenue Growth – Develop and execute channel sales plans to drive revenue and market share within enterprise sectors. ✔️ Solution Selling – Position D-Link’s enterprise solutions, including networking, surveillance, and security products, to meet the evolving needs of businesses. ✔️ Partner Enablement – Conduct training, workshops, and joint marketing initiatives to empower partners with product knowledge and sales strategies. ✔️ Market Analysis – Monitor industry trends, competitive landscape, and customer requirements to identify new business opportunities. Key Focus Areas: 🔹 Enterprise Networking & Security Solutions – Driving adoption of D-Link’s high-performance switches, wireless solutions, and security products. 🔹 Strategic Partnerships – Engaging with key industry players to expand market opportunities. 🔹 Technology & Innovation – Advocating for cutting-edge networking solutions to support digital transformation across industries. Recognitions & Achievements: 🏆 Best M2M Sales Achievement 2025 – Recognized for outstanding M2M sales growth. 🏆 Best Sales Manager 2024 – Recognized for outstanding leadership in driving enterprise sales growth. 🏆 Most Outstanding Sales Performance 2016 – Awarded for exceptional contribution to channel sales success. 🏆 Top Retail Sales 2015 – Acknowledged for leading retail sales performance.

*Develop and maintain sales channels and deliver strategic sales and product updates to Channel Partners and Retails. *Develop sales and marketing initiatives with key partners to increase monthly sales revenue. *Increase brand awareness and analyze market trends and develop marketing initiatives with key partners. *Provide Product Updates and Technical Training to Channels. *Support local project. e. g: Site Survey with SI to come out with pragmatic solutions

-Understand customers needs and problems, and provide the best solutions via our CRM system while reporting to the Call Center Manager. -Function as a Technical Leader and provide Level 3 support to our Level 1 Customer Support Specialists and Level 2 Supervisor. -Resolve product escalations to Headquarter and follow-up till resolutions are found. -Contribute in maintaining the knowledge base of the CRM system and performed quality checks on Level 1 and Level 2. -Provide technical training and product updates to Level 2,Team Leads and Supervisors. -Manage Call Centre Scheduling and attend courteously to walk in customers that need technical support. -Provide Networking Consultation and Technical Support in below fields: -Major in Network Security -Major in Networking Switch -Major in Wireless Networking -Major in Surveillance IP Camera -Major in Network Storage

-Implemented integrated wireless network architectures including LAN, WAN, WLAN and Firewall and Wireless Network Solution. -Proposed and designed Wireless Network Solution, maximized general technical capabilities and increased efficiencies. -Delivered high-level projects for government, school and private sector in KL, Singapore and Middle East e.g Wireless@SG, Wireless@KL, ICT Qatar School Project and ST Engineering.

*Demonstrated working knowledge in networking topologies LAN, WAN and WLAN, IP Camera and CCTV. *Maintained network infrastructure including CCTV and IP Camera Solution for 3 years in a networking environment. *Gained project management skill set and experience for 3 years and worked on System Integrator and Re-sellers on our company products like Sales and Product updates and training with practical network implementation experience. MAJOR PRODUCT -D-Link , Zyxel , Watchguard , Senao , ZCOM , Nanowave , TPLINK , MOXA , Ablerex , Panasonic , ACTI, Cystal Vision and etc. PROJECT REFERENCE SITES -SEC - Firewall and VPN solution -Government Land Department - Wifi and AAA Solution -Kapal Pelabuhan Langkawi - Wireless 1KM at sea level -Cititell Hotel Penang - Wifi and AAA Solution -Malaysia Hotel - Network, Wifi and AAA Solution -Ipoh Medical College - Network and Wifi Solution -Bukit Mertajam Hospital - Wireless Bridge Solution , Fiber and Network. -University Utara Malaysia (Kepala Batas) - Wireless Bridge with IP Camera Solution.