Lola C.

Generating enquiries both online and in store, Converting leads to sales. To advise the client on everything pertaining to design, to selling kitchens, bathrooms, bedrooms, offices, wardrobes, for home & commercial spaces. Visiting clients in their home to conduct home measures, site surveying, and initial feasibility assessments. Creating innovative designs, using 360* renders, to help bring their dream project to life. Presenting accurate plans using CAD layouts in 2D, 3D, to customer specification. Providing accurate quotes for the design, as well as other design services within the given budget. To advise the customer in managing project overheads and resources. Developing Heating Lighting and Plumbing configurations. Selling products to enhance the customer project. To give the customer the benefit of expert product knowledge. Managing the customer experience and the logistics critical path. Liaising with contractors, and suppliers. Maintaining good customer / client relations throughout the process from Enquiry to implementation.

My Role: Managing a team of 6 colleagues. Empowering the store team to excellent service. Coaching and development. Managing store operations. Delivering on all KPI's & KRA’s to maximise margins. In charge of achieving and maximising sales & profitability for the store. Sales analysis and accounting. Delivering retail standards to operational excellence. Delivering a safe environment for customers & staff by implementing, maintaining and monitoring Health & Safety practices. Customer Relations Management. Clienteling. Order fulfilment. SaaS management cloud-based Services. Enterprise Resource Planning. Undertaking audits to safeguard margins, & loss prevention. 3rd Party logistics, supply chain management and contactless delivery. Recruitment, and retention of staff. Liaising and networking with support systems, in HQ Operations.

A Design consultancy. Providing interior design services and feasibility analysis for interior projects within the residential market. Providing accurate design advise for the optimal use and safe occupation of an interior space. My Role: Self-employed Business Owner of an interior design consultancy. Providing feasibility and design services to homeowners and property developers. Procuring contracts. Advising clients on design projects, providing accurate feasibilities within budget, for any proposed interior layout. Site surveying Presenting plans and CAD layouts. Managing project overheads and resources. Developing Heating Lighting and Plumbing configurations. Creating interior layouts, Managing the customer experience and the design critical path. Liaising with contractors, and suppliers. Bespoke design and customisation, furniture restorations. Maintaining good customer / client relations. Throughout

Effective estate management, maintaining the operational integrity of all properties. Delivering quality of service for customer satisfaction. Managing houses of Multiple Occupancy and Single Let properties. Procuring clients via brand marketing & promotion. Facilities Management. Being lead negotiator and central point of communication. Implementing the business remits to maintain industry standards. Maximise rental income and yield. Brand Advertising via social media, and third-party platforms. Scheduling tenant viewings and bookings. Oversee and manage all client contracts. Dealing with tenant and landlord issues, effective problem solving. Ensuring governmental & legal compliance. Health and Safety Remits Conducting risk assessment and accurate audits. Liaise effectively with contractors, government officers, suppliers. Maintain a good working knowledge of the Housing Market to help improve overall performance. To become a trusted leader.

Developing private label goods for the brand product line. Customer focused online trading. Utilising 3rd party seller sites / logistics. ERP Enterprise resource planning. Customer onboarding, Online marketing and promotion, Search Engine optimisation analysis. Primary and Secondary research on gadget trends. Worldwide sourcing and procurement. Collaborative planning forecasting & replenishment. B2B trading. SaaS platform to enhance business performance. Managing the consumer critical path and satisfaction ratings. My focus is on Market Analysis and Product Research.

To manage the department, as an on-going, business concern; Responsible for all aspects of the department; Compliance to business strategy & goals, using innovative, smart ways of working; To maximise sales & profitability.

Increase sales and profitability for the ecommerce department of the business.

Responsible for the customer shopping experience and store facilities. Managing the customer service from the start of the shopping path experience from the car park to processing the money through the checkouts.