Lokesh Malik

Eucloid is a Data & AI company & a Databricks Consulting Partner. Building BFSI & Healthcare practice.

Solution Owner for EXL's SaaS based Smart Data Signals (patented) AI Solution with a focus on Insurance P&C clients & Claim function across AU, US, UK geo. Business SPOC for EXL Digital's campus hiring and training program for MBA & Engineering graduates

Client Solutioning & Delivery for EXL's NLP & SaaS based cloud native IDP (Intelligent Document Processing) solution Xtrakto.AI (patented) with a focus on Banking Clients across US & EMEA.

Data Science and Analytics Consulting for Retail, Sports & Media and Technology Clients Key Projects -Marketing Analytics: Customer Segmentation, LTV, Strategic Planning -Media Analytics: Drivers of TV Ratings/Viewership -Digital Analytics: Clickstream Analysis for Customer Journey Mapping -Capacity Optimization: Mixed Integer Linear Programming (MILP) based capacity maximization given COVID-19 social distancing constraints -Survey Analytics: De-biasing, Drivers of Satisfaction, Prioritized Improvement Areas on VoC data

As part of the Digital Transformation organization, built and led the Operations Embedded Analytics team of over 20, managing AI, ML, NLP & Advanced Analytics driven projects across all verticals & accounts of EXL's operations management business. Key Projects -Insurance: Named Entity Recognition for UW, Cause of Loss Determination for Claims -F&A: Email Classification & Content Extraction for AP Helpdesk, Collections Analytics for AR -Contact Center: Speech Analytics, Repeat Call Prediction, WebChat Optimization, Call Transcript Text Mining -Workforce Management: Staffing Optimization & Volume Forecasting -Quality Assurance: Risk Based Sampling Analytics, AI & Analytics driven process QA automation

Worked across Shopo (C2C marketplace) & Freecharge (payments)

Manager (Oct' 12- Mar' 15) Sr. Analyst (Feb' 11- Sept' 12) Business Analytics for eBay's eCommerce marketplace business in the APAC region. Aim to drive the business by providing customer insights through problem solving, complex data retrieval (SQL) and rigorous analysis (applied statistics). Key Projects: - Customer DNA database, segmentation & CRM analytics for the Australian Business - Pricing/Revenue & Monetization Analytics for the APAC cross border export business sellers - Analytics & Reporting Cube, Digital Marketing Analytics for the India e-commerce business - APAC mobile commerce business performance - A/B test design & analysis for site improvements Worked with the data mining of transactional data, customer data and web user behavior data.

-Providing analytics oriented consulting for the key marketing problems of a Fortune 50 CPG client. -The role involved understanding the business situation, the data available, converting the business problem to an analytical problem, interpreting the statistical outputs & recommending action through continuous engagement with the client. -Completed projects in key marketing areas like global country clustering, shopper segmentation, category evolution, demand forecasting, consumer profiling, drivers of brand equity, barriers to trial, trade optimization and pricing corridors. -Worked with market research & syndicated data across diverse consumer categories and with clients in US, Canada, Latin America, Germany and Japan. -Worked in a team of analysts & statisticians and with statistical techniques like Cluster Analysis, Classification & Regression Tree (CART), Linear Regression, Factor Analysis, Structured Equation Modelling (SEM) and Hypothesis Testing.

Management Trainee (1yr): Did various stints in sales, marketing, finance & supply functions as part of a structured training program. Evaluated the business feasibility of a GBP 2 million manufacturing investment using NPV analysis. Material planning, inventory control & stores management for one of the biggest plants in South Asia. Led a team of three officers in the material planning and logistics department of a manufacturing plant.

HBS Fund for Leadership and Innovation (Partial Scholarship)

Dean's List in 2001

NUS Business School is a top ranked global business school based in Singapore with a focus on Asia.