Lojainah Ghalayini

• Managing branch staff and developing them • Ensuring set targets are achieved on a monthly, quarterly and yearly basis • Conduct visits to HNWI & VIPs • Communicating feedback on competitor activities • Recommend amendments in products and processes • Setting short term & long term plans and ensuring implementation • Conduct service training to all new female staff joining the bank • Managing the day-to-day branch operation • Resolving customer complaints and exceptional reques

Joined Al-Inma Bank as a Branch Manager for the upcoming Sari street branch. In the interim period I was a member of the founding committee. Responsibilities included setting policies and procedures, recruiting staff, support in product study and launch.

• Job responsibility includes servicing HNWI and Premier customers with a total relationship management concept. • Cross selling Investment and Takaful products. • Enhance total relationship value for each branch Imtiaz customer • Ensuring all VIP customer needs are meet • Achieving set targets in various products, deposits and customer satisfaction • Expanding the customer base by controlling attrition and attracting new client

• Job responsibility includes customer service, sales and operations. Since completing the initial induction training program, I outperformed colleagues in sales of credit cards and personal loans maintaining a high level of efficiency and accuracy. • Worked heavily on Customer Relationship Management System (CRMS) to enhance overall customer position and to gain customer loyalty. • Strong supporter to newly added businesses to SABB (Financial Planning and SME) by way of continuous referrals. • Strong contribution to overall achievement of branch targets by introducing new wealthy clients and heavy selling of personal finance products. • Introduced several new sectors to the Bank generating good business to Jeddah city branches • Solid business relationships with key support functions within the bank