logesvaran sivalingam

* Technical support level 1 monitor and maintain the computer system and dell product maintenance. Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over a phone. Responsibility: * Troubleshooting DELL customer's computer systems like diagnose computer and printer hardware and software faults * Dispatch a faulty hardware after testing a hardware test * Refund and exchange if customer not satisfy on an items * Follow up a customer after 3 days for clearly the computer system working fine * After customer satisfy on a system then only the case is closed * Certain customer they r apply consumer low on an organization and products, we need to handle the issue by escalation to higher management Environments: Windows 7, dell application, dell portal, support and diagnosis system, Microsoft office 2010, 2013 and 365, antivirus, printer applications, open office and Go to application for troubleshoot customer computer.; Penang Malaysia

* I have been in-charged to handle core hardware installation, configuration, Upgrading (e.g. system modules, addresses, ports, devices, subsystem components) Responsibilities: * Diagnosing & Troubleshooting (e.g. identifying, inputs, troubleshooting, isolating problems) * Preventative Maintenance (e.g. identifying types, issues, procedures for protection) * Motherboard, Processors, Memory (e.g. identifying terminology, types & characteristics of chips, RAM, motherboards, CMOS) * Printer (e.g. basic concept, printer operation/components care & service techniques), * Basic Networking (e.g. basic networking concept, network functions, effects of repairs/problems)

* Description: Its Malaysia government project called as a 1GFMAS this project for finance department of Malaysia. In this project my responsibility as a back and front end developer. Responsibilities: My Cost Application * Used Maven for building and deploying an application * Expertise in object oriented JavaScript and jQuery * For interface used Bootstrap, JSP and HTML5 * Implemented entire application using Java Development Kit 1.8, Hibernate 3.X. and Spring MVC. * Deployed applications in Apache TOMCAT Server participated in code reviews and also worked along with testing teams. * Used SVN for commit, checkout and update the codes in the sever. * Involved in writing queries by HQL and SQL and stored procedures for MS SQL 2012. * Implement a POJO entities for identify a table by hibernate. * Using grails for developing the project and groovy script. Environments: Java 1.8/J2EE, Spring 4.X, JSP, HTML 5, Hibernate 3.X and 4.X, JSON, AJAX, Bootstrap, JavaScript, jQuery, JPA, entity, MS SQL 2012, XML, Maven, Grails and groovy script.