logan butson

* Create solutions to drive continuous improvement and deliver an excellent customer experience * Analyzed department merger and isolated 117 instances of for business function improvement * Identified 250 baseline metrics across company to deliver an optimal customer experience * Probe the question “Why not?” on a routine basis and always challenge the status quo

* Navigate through numerous financial transactions with accuracy and timeliness for clientele * Adapt to changing regulations and financial institution standards to accommodate policies * Maintain a necessary confidential and professional personality in a business setting

* Express unbounding customer service, ensuring superb customer satisfaction * Collaborate with general manager to execute a concise marketing strategy and mission statement * Orchestrate social media marketing and traditional venues, billboard or in-store contact points * Manage a 70 person staff, including day to day functions and human resources dilemmas * Expert in POS computer system and handle all cash, discount, and credit card transactions

* Practiced an encouraging customer service style to maximize sales and membership * Managed inventory and price changes to ensure limited shrinkage, while meeting sales predictions * Administered all sales returns, discount price adjustments, and nightly closing duties

Activities and Societies: Alpha Chi Honor Society Wendt Character Scholar UD Concert Choir