Chloe Lochner

- Manage all East Coast and Canada wholesale‬ ‭ accounts, cultivating long-term relationships with‬ ‭ boutique owners and buyers across multiple‬ ‭ territories‬ -‬‭ Represent the brand at major trade shows and‬ ‭ markets including New York, Dallas, Atlanta,‬ ‭ Nashville, Las Vegas, and Chicago, as well as‬ ‭ in-person boutique visits‬ - Follow up on and manage sales orders from trade‬ ‭ shows and e-commerce platforms to ensure accuracy‬ ‭ and timely fulfillment‬ - Serve as primary point of contact for wholesale‬ ‭ partners, resolving customer issues and complaints to‬ ‭ ensure satisfaction and retention‬ - Conduct proactive outreach to new and existing‬ ‭ accounts, maintaining detailed records of all customer‬ ‭ interactions‬ - Generate and analyze weekly, monthly, and annual‬ ‭ sales reports to track performance and identify growth‬ ‭ opportunities‬ - Utilize AIMS360, NuOrder, Faire, and Shopify to‬ ‭ manage accounts, orders, and product data‬ - Participate in internal sales meetings, providing‬ ‭ insights on product performance and market trends‬ - Support trade show preparation, including line‬ ‭ planning, merchandising, and logistics‬ - Research and develop new accounts and territories to‬ ‭ expand brand reach‬ ‭

- Produce valuable and engaging content for the company website and social media that attracts and converts target groups - Analyze consumer behavior and adjust advertising campaigns accordingly - Design and implement social media strategy to align with business goals - Utilize Canva and Adobe Photoshop to design social media images and infographics - Communicate with followers, respond to queries in a timely manner, and monitor customer reviews - Suggest and implement new features to develop brand awareness, like promotions and competitions - Shape and communicate our company vision and mission - Photography and videography for brand social media and website - Assist in selling at local events and markets with owner

- Produce valuable and engaging content for the company website and social media that attracts and converts target groups - Design and execute email marketing campaigns - Analyze consumer behavior and adjust email and advertising campaigns accordingly - Design and implement social media strategy to align with business goals - Utilize Canva and Adobe Photoshop to design social media images and infographics - Communicate with followers, respond to queries in a timely manner, and monitor customer reviews - Suggest and implement new features to develop brand awareness, like promotions and competitions - Shape and communicate our company vision and mission - Photography and videography for brand social media and website - Assist in selling at local events and markets with owner

- Posted machine inspection and receiving reports into SAP database - Answered incoming service calls and input customer information into online call log - Created new machine work orders for the sales department - Ensured work orders have been resolved before closing them out - Processed notification letters to dealers of sold machines - Completed registration for machines and engines and follow up with customers to ensure completion - Partnered with the Return Goods Authorization department to process incorrect parts orders - Entered new customers into SAP systems and follow-up with customers as needed - Ensured invoices are created for normal payable orders

- Visual merchandising - Received and processed shipments - Interacted with and styled clients - Worked extensively with RetailEdge on a daily basis - Assisted with photography for store social media - Identified reorder and replenishment opportunities - Maintained a loyal local customer base for the company

• Attend Atlanta and Dallas Apparel Markets as a vendor • Serve customers by selling products and meeting customer needs • Service existing accounts and establish new accounts • Upload new product to various online selling platforms • Exceed quota at each market

• Visual merchandising • Plan shop events • Maintained schedule to manage social media accounts • Utilize Canva to design social media images and infographics • Create monthly employee schedule

• Visual merchandising • Plan shop events • Increased brand awareness via social media accounts • Identify high-performing merchandise and trends • Train new hires

- Visual merchandising - Planned shop events - Identified market trends - Tracked and fulfilled all online sales - Created monthly employee schedule - Assisted in buying at market and online - Worked extensively with Shopify on a daily basis - Identified reorder and replenishment opportunities - Maintained a consistent posting schedule on social media accounts - Utilized Canva to design social media images and infographics - Regularly reached out to customers to offer styling appointments