Loay Yaacoub

• Managed end-to-end logistics operations, including inbound/outbound shipments, customs clearance, in line with SLAs and KPIs. • Developed and implemented warehouse layout plans to optimize space utilization and improve workflow efficiency. • Managed freight forwarders, 3PLs, and suppliers, to ensure the smooth movement of shipments in line with the agreed INCO terms, and delivery of the products on time to clients. • Successfully implement efficient and timely scheduling for delivery and installations at client premises. • Providing support to commercial team about logistics, deliveries, and client enquiries.

Company Brief: A leading retailer of luxury lifestyle custom made beds and bedroom furniture with a wide specialty in bed and bath linens, lighting, decor accessories and home fragrances. Our collections of timeless classics, authentic reproductions and bespoke custom-made bedroom furnishings offer an unmatched combination of inspired design and unparalleled quality. Job Profile: • Ensure effective implementation of Standard Operating Procedures to achieve the set standards and meet the set timelines. • Implemented Effective Logistics and warehousing processes in handling inbound cargo, items checking, orders picking/fulfillment, and transfers to showrooms. • Successfully implementing efficient freight Import/Export processes and management. • Managing the full cycle of order Deliveries to customers and maintaining an excellent performance rating above 97%. • Efficient fleet utilization and output maximization by increasing number of deliveries/team and minimize time required per job. • Responsible for Managing production planning and scheduling with optimizing the utilization of factory resources.

Company Brief: A global logistics company specialized in providing transportation solutions. Its products are ranging from express parcel and document delivery, freight, third party logistics, and special services tailored to suit the customer’s needs. Job Profile: • Provide highly strategic and tactical leadership to a multi-cultural team of 16 responsible for managing the operations of the Automatic Parcel Machines (Lockers) installation at various sites. • Ensure effective implementation of Standard Operating Procedures to achieve the set standards through periodic review audits. • Responsible for achieving the set KPIs and standards through analysing audit results. • Identification of areas for improvements through audit reports and take corrective actions. • Set level of performance. Check and analyse outstanding reports for freight & express. • Ensure the effective increase of GPS System utilization for land freight assuring the existence of GPS updates and resolve the issues. • Business process mapping for the implementation of the technology to meet the business requirements. • Played major role in the implementation of Domestic Trucking Project. • Participated in the design and implementation of the system for the Automatic Parcel Machine (APM)operations in coordination with the various stakeholders. • Trained the operations team in the management of the APMs and resolved operational and technical problems. • Monitored the status of the operational machines, and coordinated with the concerned maintenance team for resolving the issues.

• Monitored and supervised the processes and procedures and the preparation of shipments for export and import via – Land/Air/Sea and multi modal. • Customer Shipment order booking, tracking for ensuring ON-TIME DELIVERY through effective coordination with the Transporters involved. • Successfully designed and implemented the Truck Queue Management System utilizing the GPS Technology. • Led the installation of tracking units for Trailers and Trucks. Monitored and maintained the GPS Tracking System on Local Delivery Vehicles and Trailers which significantly reduced the expenses by 550%. • Improved the weekly consolidated freight audit results. Reduced the number of shipments failing the collection audit. • Aggressive follow up on Quality of Service Standards (QOSS) audits resulted in increased target standards from 90 to 95. • Monitored the non-finalized old cases to avoid archiving and solved the problem of auto arching Skeleton records on the FTS. • Provided leadership and direction to the operations team and introduced and implemented the transit shipments handling procedures. • Implemented the Warehouse Operations Management system. • Set standards and processes for receiving, checking, storing, picking, confirming, loading, and moving shipments. • Periodically directed Inventory control and stock checks and cross matching the results against the values in the system. Investigate the differences and made the required corrective actions. • Maximized the utilization of space in the warehouse. • Spearheaded and designed & implemented the shipment clubbing procedures from manual to electronic. • Successfully designed and implemented the procedure for sealing LTL & FTL Trucks to secure the shipments from the loading time till it reached the Brokers. • Provided seasoned expertise and prepared the required setup on the Freight Tracking System (FTS) and Handheld Scanners for shifting the freight operations from Jebal Ali W/H to Logistics City W/H.

• Responsible for collection of the stakeholder’s requirements for the Domestic Cargo Project- Owner operated Land Freight Project (L/F Portal and the Tracking System). • Successfully performed Aramex removals phase 2 (System Enhancement) • Training of the end users on the Enterprise Project Management (EPM) System. • Guided the Departments on handling their projects using Project Web Access (PWA) and Microsoft Project Professional and adopted project methodology.

Company Brief : A Medium-sized Firm specializing in handling registration of trade marks, patents, industrial designs, copyrights, domain names, infringement cases. Job Profile: • Hardware / Software troubleshooting. • Provide leadership to the firm as Senior IP Consultant (Patents and Industrial Designs) responsible for providing advice to key corporate multinational clients from Mechanical, Electrical, Construction, I.T, Communications, Medical and Pharmaceuticals, Oil & Gas, Perfumery and Clothing in the field of protection for Patents and Industrial Designs. • Obtain information concerning regulatory approvals and participate in meetings with corporate clients. • Perform extensive research on various commercial aspects related to Patents and Industrial Designs. • Provide Search reports on and communicate with the clients on the registration of the Patents and Industrial Designs. • Interviewed clients to determine case merit and viability, executed terms, reviewed fees, and discussed case strategy directly with clients. • Conducted feasibility studies for client for new projects.

Job Profile: Direct Inventory Control and Database Administration activities of the company engaged in the business of trading Office Equipment and Copy Centre activities. Responsible for the inventory control management, systems analysis and software development tailored to meet the company’s specific requirements. • Planned, prepared and administered departmental expenditure, costs, and statistical analysis. Reported to the General Manager. • Planned and coordinated enhancements to the overall software /hardware environments. • Integrated systems, ensuring data/ processes are readily available, efficient and appear seamless to end-users. • Identified, assessed and evaluated IT requirements. Hired, supervised, motivated, and evaluated the performance of Division staff • Coordinated with the vendors for the procurement & installations of software and hardware. • Hardware / Software troubleshooting.

Job Profile: Directed activities of production operations & quality control of the company manufacturing TISSUE PAPERS / DIAPERS / NAPKINS/ FRUIT NAPKINS) with guaranteed quality control utilizing knowledge of product technology, production methods, procedures and capabilities of machines and equipment. Reported to the Managing Director. • Full responsibility for the production planning, production chasing and order execution, quality control, material procurement, negotiations with vendors for issues related to raw materials. • Provided leadership to production & quality control team to accomplish production goals and monitor out-put. • Ensured that established practices, procedures and quality standards were maintained and followed by performing regular checks on the progress and quality of work within assigned area of production. • Implemented and maintained production related schedules for assigned area co-coordinating utilization of equipment, material and staff resources. • Responsible for managing, coaching, mentoring, developing staff to achieve prescribed objectives. • Made recommendations for improvements to how work is carried out and recommended and implemented productivity improvement and cost reduction initiatives to assist in market competitiveness and product reliability. • Implemented and promoted product quality and workplace safety awareness programs. • Provided daily Management Information Reports/ Flash Reports, Monthly Capacity Utilization, Production / Sales & Quarterly company performance reports. • Analyzed production, quality control, maintenance and operational reports to determine causes of nonconformity.