Lieven Mattheeuws

Genetec Belgium is a part of Genetec and a perfect partner for optimal management and organisation for a city of the future! We take care of the automation of customised parking management, management of GAS fines and online services for citizens for all smart cities. As operations manager, I am responsible for the following, among other things: - Motivating a team to grow above themselves in a pleasant and dynamic work environment - Manage the overall profitability of the Genetec Belgium business and individual profitability of the Genetec Belgium product and Applications - Work with Product Management, Sales and R&D in order to elaborate and implement an organization that will scale with the growth of the business. - Manage the team in order to ensure that the Business delivers outstanding services and meet customer satisfaction objectives - Manage Genetec Belgium operations comprised mainly of Technical Support and Product Delivery teams. - Technical Support and Product Delivery Teams: o Manage critical and/or escalated client situations. o Ensure the team meets the established Service Level Agreements (SLAs). o Ensure the team to follow Technical Support procedures and policies. - Coach team members, provide them with continuous feedback and evaluate their performance. - Continuously improve the team’s operations by identifying any inefficiencies and by implementing solutions to address them. - Collaborate with other operational teams within Genetec with the objective to align corporate goals and processes and improve overall product delivery and customer satisfaction. - Closely mentor Genetec Belgium staff to ensure they understand and share the vision and strategy. - Create a positive work environment.

Freelance Personal Trainer

As operations manager, together with the management team I am responsible for the smooth organisation and planning of all activities. Of course, you always have to take into account changing circumstances and planning them smoothly in the long and short term. I am responsible for the following tasks: - Together with the client, mapping existing processes of a company, implementing changes and improvements to these quickly and budget-wise. - Project management, which on the one hand consists of following up the developments and making quick and creative adjustments where necessary, and on the other hand checking with the end user if everything is going according to plan. - As one of Ambisoft's commercial contacts, it's important to know what's going on with existing customers so you can spot new opportunities, but also to be available at all times for all other commercial and technical questions a customer may have. - Together with our team of business developers, we explore new markets. This is done by verticalisation of sectors or through regional selections of interesting prospects. - Planning the employees is a task that runs throughout the day, this provides stability and peace of mind for the employees and ensures that the deadlines are easily met. Planning must be done in the long and short term, but it also has to be flexible enough to anticipate necessary changes. - Various reports to management about expected turnover, hours worked but also about the result of commercial actions carried out. - By following different departments such as finance, engineering, marketing or business development, I quickly get a view where things can be done even more efficiently and work out a long-term solution. - Daily HR matters must also be dealt with, such as approving and planning leave, fleet and asset management and welcoming new employees. - Approval and invoicing of hours worked on a weekly basis. - ...

From our offices in Bruges and Nazareth, we work with our clients to determine how they can make the most of their ICT environment. The focus is on listening to our clients and translating their needs into sustainable ICT solutions. In addition, new customers must also be approached so that our company can continue to grow and innovate. - Using my years of experience in hard- and software to find high-end ICT solutions for new and existing customers. - Account manager for existing customers to maintain a long-term client relationship. - Certified Data Protection Officer - Manage a team of experienced business developers and make our company grow. contact me @ lmattheeuws@silicon.be

Data Protection Officer, GDPR Project Management Business automation Transform development automatic output tool, Sharepoint installation, configuration, development, education Percamentum, middleware application development M-Files document management, C#, Faxstar: implementation and support.

ASP, .Net Engineer, ASP.Net