leonard kimble

* contract work via Manpower Professional Staffing) * Provide 1st level phone support for all end-user requests and service calls * Responsibilities included user account management (for Active Directory, SAP and other systems), remote administration and diagnosis of desktop systems, and technical direction for co-workers and end-users

* Provided technology consulting for small and medium-sized companies nationwide * Performed proactive after-hours network and server maintenance * Performed network infrastructure and server migrations * Specialized in electronic medical records systems, firewall and perimeter defense solutions, backup and disaster recovery planning * Wrote client proposals including network surveys with software and system deployments * Diagnosed workstation, server and network issues for clients * Recommended technology and products suited for each client's business needs

* Maintaining technology systems that support the work of legal aid staff and volunteers in 15 locations around Maine * Managing, upgrading and monitoring all network devices, including computers, printers, wireless APs, servers, firewalls, switches, and routers which requires subject-matter knowledge across server-based technologies, services and components * Monitoring the latest technology developments to ensure that IT performance is both consistent with program requirements around the State and managed in response to the cost limitations inherent in a nonprofit environment * Managing vendor and contractor relationships * Supervising the IT support staff specialist who provides training and ‘help desk’ support with the case management system and ongoing data analysis and reporting * Training and supporting local staff (and volunteers) to expand their capacity to manage local problems.

* Managed several small clients, providing consultation, support, and training * Project lead for deployment of desktops at the corporate office of a large defense contractor * Performed in-place upgrades of Microsoft Exchange 5.5 to Exchange 2000 and Windows NT Server 4.0 to Windows 2000 Server with Active Directory * Provided LAN administration, 2nd tier help desk support and technical supervision of staff and interns for a Fortune 100 company * Administered Lotus Notes Domino 5.x server and provided Lotus Notes client support * Provided desktop and server support for a variety of different customers, including a large bank * Developed standard Windows 2000 desktop images for several different clients * Migrated a law firm from Windows 98 with Novell network to Windows 2000 Active Directory * Provided help desk support, LAN administration, and end user training for a medium sized company in an outsourcing model * Created technical documents for information systems staff and end-users * Installed and configured Sonicwall firewalls for small to medium sized companies

* Primary Systems Administrator for several departments consisting of 5 Windows NT servers and 300 users in heterogeneous environments across campus * Internal Consulting Division's liaison to MIT Helpdesk and ADSM backup software services team * Provided 2nd tier NT support to LAN administrators and 2nd tier support for corporate help desk * Led MIT’s Windows NT Local Area Experts group. Responsible for conducting and presenting at weekly meetings to discuss issues with MIT’s NT infrastructure * Completed needs assessments with network capacity forecasting and several large desktop roll-outs * Coordinated development of desktop images for Macintoshes and PCs * Interviewed potential employees, trained incoming staff on network operating systems and customer service practices

* Responsible for the stable operation, maintenance, installation, security, and growth of the law firm's 45-user computer network, servers and related software * Research, test, and evaluate solutions to hardware and software issues * Managed project to implement new server and software to support E-Discovery litigation business * Maintain equipment and software inventory using Spiceworks help desk and IT management application * Manage relationships with IT consulting firms and vendors * Completed backup and disaster recovery project using Dell AppAssure, server virtualization using VMware, workstation replacement, and network infrastructure improvements * Researched and implemented mobile device and laptop encryption policy * Successfully completed project to replaced wireless access points with a secure dual-network using cloud-controlled Meraki solution

Activities and Societies: Theta Xi Fraternity