Liza Lobanovska

I work on product growth through community engagement and early user insights

I worked on product growth through community engagement and early user insights. I engaged with potential and existing users to understand their needs, pain points, and motivations, and translated these insights into product and growth opportunities. I supported early-stage product discovery by collecting qualitative feedback, identifying patterns in user behavior, and sharing insights with the product and marketing teams. I contributed to improving user engagement, retention, and product positioning by testing messaging, observing audience reactions, and validating assumptions through real user interactions. This role sat at the intersection of product growth, community, and user research, helping shape early product decisions and go-to-market direction

I managed and coached an international team of coaches and managers across multiple regions. I trained the team to work according to internal scripts and standards, reviewed performance, and ensured quality of execution. I tracked KPIs, customer retention, and service outcomes, and provided feedback and coaching to improve results. I worked with a culturally diverse team, supporting alignment, accountability, and consistent performance across markets.

I assisted the General Manager in daily operations, coordination between departments, and performance tracking. I supported planning, reporting, and internal communication, helping ensure efficient workflows and smooth execution of operational tasks

I managed guest experience, handled feedback and issue resolution, and coordinated with internal teams to ensure high service quality. I analyzed guest feedback and contributed to improving customer satisfaction and service processes