liza comerford
team lead through aditya birla minacs
About
Team Lead (Incident Manager) Through Aditya Birla Minacs at Microsoft
india
bengaluru
information technology and services
-
Experience
senior .quality analyst
mphasis
* Daily sales & compliance Call monitoring for the retained accounts for the Retention Team. * Daily sales call monitoring for the Service Department. * Weekly call monitoring for the Retention Team to ensure that the quality of the call is in accordance with the company standards. * Floor walk to assist agents in doubt on Sales & Retention calls. * Conduct Daily Pre & Post Shift Huddles. * Identify bottom performers & work closely with them to achieve the process accuracy. * Have an assigned team to take care off & ensure that they achieve the process accuracy. * Share feedback for agents with errors. * Prepare Action Plan for the team & work on continuous follow up.
team lead through aditya birla minacs
microsoft
Team Lead (Incident Manager) Through Aditya Birla Minacs at Microsoft
Education
st charles high school
mount carmel college of nursing
chatrapati sahuji maharaj kanpur university, kanpur
economics
liza comerford's Contact Information
Phone
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