elizabeth petrzilka

* I worked directly with the executive administrative team for the CEO and President of the University of Nebraska Foundation. Some of my responsibilities included: * Assisted in carrying out the daily tasks for the CEO. * Crafted correspondences with constituents in the CEO's portfolio. * Assisted in the transition of a new database platform. * Revamping prior procedures and creating a resource for future interns.

Primarily, my role was to assist card holders through answering questions about their credit card as well as making necessary changes and updates to the account. Being able to provide reliable information was very important to me; my annual accuracy score was 99.6%. A secondary role I took on was to coach new hires. I sat down one on one with the new hires and critiqued their performance while providing support. Also, I assisted the group of new hires while they were out on the floor for their first week. Along with my roles of assisting card holder's needs and coaching the new hires, I also helped complete side projects such as reviewing documents, data entry and working through mailings.

* Managing portfolios and creating a pipeline of future prospects. Assuring that development goals are being met throughout each portfolio. * Developing strategies for the donor life cycle including identifying prospects, cultivating relationships, solicitation, and stewardship plans. * Crafting all lists for appeals, prospect lists, managing event lists, and mass mailing communications. * Creating financial and biographical profiles on potential prospects. * Integrating new products with current systems and designing the processes for how these solutions will be used in the future. * Administrating the database. Creating processes for future data integrity efforts, assuring all gift entry is correct, communications are being added, and streamlining data entry options.

* Reviewed development's portfolios to assure prospects are in the correct stages. * Created financial and biographical profiles on potential prospects. * Prospected specific international geographical locations and/or specific college needs in pursuits to connect with alumni. * Assisted with data integrity efforts in a near 1 million pieced database. * Delegated projects to the intern team to assure all projects are being attended to appropriately.

While working in the Account Support department, I processed various pieces of the card holder's accounts. I utilized my training from several internal departments - Customer Care, Fraud and Disputes - to efficiently process cardholder concerns . Some of my day to day roles included: -Assisting in the development of a new department with all the fun kinks that inevitably popped up. -Processing incoming information through various forms of media and corresponding appropriately. -Independently managing two databases of information and creating new processes for future employees. -Supporting cardholder concerns while being mindful of compliance deadlines.

Activities and Societies: Speech Team, National Honor Society, National Art Honor Society