Liz Lynch

At The Commerce Team Global, we drive eCommerce success by delivering innovative and scalable solutions. As a Project Manager, I oversee end-to-end implementations across leading platforms such as Salesforce, Scayle, Shopify, and BigCommerce, ensuring seamless execution for global brands. With expertise spanning Luxury, Outdoor, Household, Fashion, and Beauty retail sectors, I collaborate with cross-functional teams to optimize digital commerce strategies, enhance customer experiences, and deliver results-driven solutions. Passionate about technology, efficiency, and client success, I thrive in fast-paced environments where precision and agility matter.

As the Head of the Project Management Office (PMO) at ShipperHQ, I lead strategic initiatives and oversee project delivery to ensure alignment with organizational objectives. My role involves providing strategic leadership, directing project execution, optimizing processes, managing stakeholders, developing teams, mitigating risks, allocating resources efficiently, measuring performance, facilitating cross-functional collaboration, and leading change management efforts. Through these efforts, I drive project management excellence, foster innovation, and contribute to the overall success and growth of ShipperHQ as a leading provider of shipping solutions in the SaaS industry.

As Head of Project Management at Gene, I am the key point of contact and escalation within the PM team and across the wider organization. I am responsible for mentoring, coaching, and supporting the Project Management Team in delivering successful projects, whilst ensuring the personal development, well-being, general support, and accountability of Project Managers across the organization. I ensure the smooth and effective running of a range of digital eCommerce projects, across a wide portfolio of clients, ensuring everything comes together; problem-solving, negotiating dependencies and making decisions. I demonstrate resourcefulness and initiative and pay close attention to detail. I am driven by a desire to deliver great results, drawing the team together and empowering them to produce their best work. I have managed or overseen the delivery of projects for clients such as Krispy Kreme, Mayborn (Tommee Tippee, Paypal, and Adyen. My responsibilities include but are not limited to: - The first line of support for any work-related issues for individuals within the Project Management Office, including all Project Managers and the Resource Manager - Mentor, coach and support the Project Managers within the team with all elements of project delivery and the GENE Ways Of Working (WoW) - Ultimately responsible for the PM Toolkit, including but not limited to dashboards, project status reporting, and best practices with online planning tools such as Miro - Financial monitoring and reporting across client projects - Allocation of projects to PMs, based on their capacity and ability to deliver within the GENE Machine process - Facilitate the weekly PMO Level 10 Meeting

DevTeam UK is a specialist eCommerce Development Agency and Magento Business Solutions partner. Delivering Magento projects and providing ongoing maintenance & support for clients on the Magento Platform. - As one of the founding members of DevTeam UK, I defined the Project Management best practices for new projects and the process for ongoing support. - I ensured that the client experiences were consistently high quality and efficient, putting the client at the heart and effectively becoming an extension of their business. - I worked closely with the development team to ensure the best work was delivered, Project Management best practices were adhered to and the successful delivery of projects. - I also worked with the Commercial team to deliver client pitches and to educate potential clients on our Ways of Working (WoW) at DevTeam. - After almost 18 months of starting DevTeam, I was then part of the successful acquisition and transition over to Gene Commerce

Yoma is a full-service digital agency specializing in Magento. I was initially hired as a Project Manager and within a few months progressed to Project and Operations Director. I managed or oversaw the delivery of projects for clients such as Zoggs, Mars, and Soap and Glory. - Managing the day-to-day running of the project and development team, ensuring the highest standards were being met, work was being prioritized, and the team was working to its full potential. - Ensuring the department was cost-effective, profits protected, and targets managed and met. - Being that point of escalation internally for the team, providing guidance and support, and when required making those difficult decisions externally for clients. - Manage relationships with internal and client stakeholders, building a rapport and understanding with key people, enabling trust, and giving the client confidence. - Resolving issues and removing any blockers that could affect the successful delivery of projects. - Management and delivery of several concurrent projects, following the project delivery process and ensuring projects hit deadlines. - Identifying the appropriate resource levels required to meet the demands of the projects. - Ensuring project budgets are managed effectively and change control is in place to manage scope. - Producing, tracking, and communicating project plans as well as project status reports to clients. - Producing documentation such as e.g. functional specifications and statements of work.

- Responsible for product development of new product offerings, upgrades, and changes to the existing product portfolio for Travelsupermarket including flights, holidays, hotels, and car hire. - Enabling the business to deliver growth and development by ensuring new product ideas are investigated for suitability and profitable business rollout. - Responsible for all phases of product development from original concept generation through to launch. - Ensuring all business and technical requirements are collected, documented, and agreed upon by all relevant stakeholders. Collating timescales, building delivery plans, identifying milestones, and identifying and owning priorities. - Managing business expectations, and reporting to stakeholders any risk/delay/deviation from the plan. Providing stakeholders with weekly progress reports and facilitating project meetings. - Communication of all relevant information internally to ensure a successful launch, working closely with the IT department whilst owning the entire product development life-cycle. - To provide framework and governance to the projects and to ensure that project has the right tools and processes in place to be a success

- Managing projects through all stages of the project lifecycle from project initiation to closure, on time and within budget. These have included the implementation of significant channels such as Travel, Utilities, Motor, and Home. - Producing formal, effective, and persuasive reports on the status of projects for senior management, with recommendations for an immediate decision, further action, and change as necessary. - Ensuring that timely and open communications take place both within IT and between the relevant areas of the business regarding any ongoing project management issues. - Developed and implemented a project management approach for the organization, aligning best practices to fit the company’s business objectives and goals. - Responsible for the Project Management implementation of RPM. - Coaching and directing less experienced Project Managers and Project Team Members. - Line Management of the Project Team, including supervision, discipline, and motivation of the team.

- Responsibilities included developing work schedules; allocating work to team members, estimating the time requirements for projects and ensuring that all work produced complies with any requirements that had been given. - Established technical standards and ensured on going compliance with the agreed standards. - Liaise and report progress to project managers and line managers across all areas I was also responsible for the supervision, control, discipline and motivation of the Development Team.

- I was one of the founding members of the XML development team and was responsible for the implementation and maintenance of XML scripts.