liz canan

* Strategically increased and maintained contractor retention rate at 80% to meet and exceed client expectations * Recruited for high volume retail energy clients, placing 146 CSRs in the past 12 months with an 80% retention rate * Placed 24% of total hires in Non-CSR type roles ranging from analyst to account payable type roles while still maintaining an 80% retention rate * Tracked and managed contractor performance to determine trends and provide appropriate coaching as needed * Onboarded, coached, and developed over 150 contractors throughout their assignment with various clients across different industries * Maintained up to date knowledge of client and market trends to bets deliver and meet client expectations * Review and manage Vice President’s calendar, travel arrangements, and prepared expense reports

* Special Projects – Virtual Learning Coordinator November 2016 – June 2017 * Efficiently raised and maintained a new hire graduation rate from 75% to 90% to maximize call center productivity * Partnered closely with management to identify opportunities to improve the operation and performance of all center agents * Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis * Provided coaching and feedback to new hire agents in order to reach goals and overcome any areas of opportunity * Created innovative presentations, activities, and games that efficiently help agents learn and retain information * In between new hire classes provided assistance on the floor to new agents, coaches, and mentors