Lívia Fehér

• Provided first-level technical support via phone and email for Kelio users. • Performing end-to-end manual testing to ensure software quality. • Checked log files for API errors and dispatched them to 2nd level support. • Leveraged AI tools (ChatGPT and NotebookLM) to enhance efficiency. • Monitored IT systems and resolved over 100 incidents, ensured smooth daily operations. • Managed over 2,000 user accounts, including email setup, password resets, and access control. • Handled incoming 50+ requests in the ticketing system. • Conducted training sessions for clients. • Maintained 20+ knowledge base articles and user guides in Hungarian and English. • Prepared the transition for new clients. • Collaborated with IT teams to improve support processes and reduced incident re-occurrence. • Created 15+ reports for clients.

• Participating in company level projects and help organizing of events • Handled correspondence, scheduling, and document management. • Supported auditors and managed administrative records and deadlines. • Prepared quotations and organized corporate training and events. • Translation and interpretation services in English/Hungarian • Develop customer relationship

• Supported Sales department and managed customer communication. • Preparing and maintaining data for the Accounting and HR departments. • Processed customer complaints and maintained accurate documentation. • Providing a smooth operation of the office by handling stationery and other office supply orders • Day-to-day post and courier arrangements • Translation and interpretation services in English/Hungarian. • Preparing and maintaining a proper filing system including budgets, reports, leases, contracts and invoices • Collecting data for reports, database maintaining, working in SAP system • Ordering and handing out cafetria tickets • Cashier tasks, forint cash management • Organising business and company events and meetings, as well as business travels