
lisa siegfried
health unit coordinator
About
I am a Senior Administrative Professional with over ten years administrative experience focused on customer service in the healthcare and nonprofit industries. Excellent written and oral communication skills. Punctual and effective at multi-tasking. Team player who contributes to efficiency and effectiveness of the organization. My professional background includes experience in insurance, healthcare and nonprofits. As a Community Volunteer I have experience in fundraising, project management, event promotion and volunteer coordination. Customer Service Medical Terminology Scheduling Managing Multiple Phone Lines Volunteer Coordination Fund Raising/ Event Promotion My recent certifications include: healthcare CPR certified, Prevention MD, Redmond, Washington 2013 and certified nursing assistant, Lake Washington Technical College, Kirkland, Washington, 2013
united states
kirkland
insurance
customer service, volunteer management, animal welfare, fundraising, medical terminology, process improvement, dogs, time management, volunteer training, pets, project coordination, office administration, scheduling management, youth mentoring, multi line phone, public speaking, leadership, train employees, business process improvement, microsoft excel, microsoft office, management, training, promotions, multi tasked, team building, strategic planning, insurance, community outreach, nonprofit organizations, event planning, healthcare
Experience

health unit coordinator
overlake medical center & clinics
Update unit with incoming and discharging patients, audit nurses work for compliance meeting OSHA standards, assemble and label patient charts, discharge patients in Epic, place unit work orders for facility repairs, inventory patient belongings, help facilitate patient transportation needs, answer phone calls for a 14 bed inpatient behavioral health unit, screen visitors for unit compliance, manage security cameras and doorways, record and follow up with phone calls looking for voluntary placement and fax physician orders and patient discharge summaries for patient follow up appointments.

customer service
traders joes
Operate cash register, scanner and payment processing equipment totaling and bagging purchases for customers at high volume store. Answer customer inquiries and help customers find items while performing assigned duties. Stock shelves, rotate product, record spoils, process returns and help with store parking lot upkeep.

medical administrative assistant
symetra
Compiled 50-80 medical reports daily to be read by underwriters. Once reviewed, faxed rated age quotes back to over 50 brokers maintaining acute attention to detail with a 24 hour time service. Constructed weekley, monthly and quarterly sales reports for department heads generating data for monthly sales meetings. Answered phone inquiries from over 50 brokerage firms and internal sales representatives. Emergency Response Volunteer: Trained by Bellevue Fire Department to provide emergency care to 800 employees resulting in stabilization of their condition until help arrives.

new business coordinator
symetra
Processed 20-25 life insurance applications daily including inputting applications into data base, screening for accuracy and compliance, ordering medical reports and placing pending requirements to be reviewed. Contributor to pilot program to launch new software going from a paper to paperless system improving production. Community Involvement Volunteer: Planned and supervised ten employees for Rebuilding Together day of labor and house repairs, Woodinville, Washington, Led pet food drive on Safeco campus for Seattle Humane Society, Redmond, Washington, benefiting low income seniors and organized and directed employees for Homeward Pet Shelter’s annual auction set-up

credit coordinator
safeco credit/safeline leasing
* Entered applications daily into data base, facilitating rapid lease approval. * Retrieved credit reports from external databases and set credit scores, expediting the approval process. * Investigated and obtained by phone credit references daily, giving analysts more data on which to base credit decisions.

customer service representative
symetra
* Reorganized insurance certificates for a large portfolio, reducing processing time by two hours a day. * Cross trained to back up document processor, creating documents and ensuring that customers received their contracts on time. * Trained new and temporary employees on administrative systems and procedures, maximizing employee productivity in minimum time.

unit clerk and surgical technologist
desert samaritan hospital
* Entered patient records into the computer system for an average of 600 delivers a month, facilitating billing and meeting record requirements. * Attended to nine incoming phone lines, relaying appropriate questions to nurses on staff. * Assisted surgeons with cases in operating rooms. * Cleaned and restocked three operating rooms and sixteen delivery rooms, efficiently managing a high demand for birthing facilities.
Education
healthcare
renton technical college
healthcare
university of washington
english
lake washington institute of technology
nursing
lisa siegfried's Contact Information
Phone
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