lisa brown

* As a long-standing ad-hoc examination invigilator for Norfolk County Council, I have a key role in upholding the integrity of the examination process. I am responsible for conducting the Association of Accounting Technicians (AAT) exam sessions in the presence of candidates. * I ensure that examinations are conducted in accordance with AAT regulatory requirements, in order to: * Be mindful that some candidates may be nervous etc, and ensure that they have a pleasant welcoming and experience in the exam room. * Ensure that all candidates have an equal opportunity to demonstrate their abilities * Ensure the security of the examination papers and completed response sheets, before, during and after the examination. * Prevent possible candidate malpractice. * Prevent possible administrative failures. * Give full attention to conducting the examination properly. * Be able to observe each candidate in the examination room at all times.

Temporary position on the Meet & Greet Team for the scheduled 2016 open days. As part of the registration, I will greet and check-in visitors, answer any questions they may have about university life. Additional responsibilities included attending a Q&A for people considering returning to education as mature students. I spoke to a group of approx 20 people on my experiences of university life, and my reasons for returning to higher education.

Commencement of a 3 month internship, as part of the UEA's Internship Programme. This is a fantastic opportunity, where I am gaining valuable marketing and project management experience. Placement tasks include: > Production of promotional articles, news items and event notifications for publication on company website and Social Media platforms. > Production of postal and email-based direct marketing campaigns. > General business support, including contract administrational tasks.

Runner for performing artists, ensuring they have beverages/refreshments etc as required. > Capacity for filling in other roles as needed, such as box office, cloak room and administrational duties.

Temporary position, working in the Sterile Services department of the hospital. Main tasks included ensuring that all surgical instruments are cleaned and repacked to the correct standard.

* Performing internal audits, quality assurance on client files to ensure compliance with current FCA regulations. * Predominantly managing and maintaining my own workload, and using initiative to ensure monthly target figures are met, whilst adhering to industry standards. * Running daily reports on team performance for Sales Director, maintaining and error reporting on CRM system & allocating client lead opportunities within the Sales Department. * Administrative support to the Development & Sales Executives, responsible for accuracy in the documentation of all new business clients (ensuring documents are industry compliant) * Organiser of quarterly Sales Meetings, liaising with guests, minute taking.

Upon relocating back to Norfolk from Surrey, I did an assortment of temporary assignments through OSR Recruitment until I found full-time employment. This included a position as a Ride Operator at a local theme park (Pleasurewood Hills in Lowestoft, Suffolk).

Temporary job role before I made my decision to relocate away from Surrey, back to my beloved Norfolk! The main responsibilities of this role were held within the "Thrills" section of rides (i.e. the big roller-coasters) ensuring that guests were shown to their seats, and secured into the carriage correctly and safely.

* In-house Trainer for all staff on new CRM system, with “super-user” access. * Data cleansing, data input and organisation of training sessions for teams. * Supervising all new members of staff on system processes and assisting with any queries they may have.

* Telephone support to the corporate client base within the company, predominantly via telephone and email. * Supporting Account Managers with bespoke client reporting, presentations and prep for any upcoming meetings. * Supervising new staff on system & processes.

* Supporting a wide variety of clients (consumer, small businesses, large corporate) with their mobile phone accounts via telephone & email. * Managing day-to-day support on indirect client database and filing system. * Supervising new staff on system processes.

Using my creative writing skills, I produce blog articles and engage with followers via social media. I have a fantastic base of contacts, and have produced collaboration articles and contribution writing for other websites. My work can vary, and I can adapt my writing style to produce work on current topics, storytelling, reviews, business-relevant posts and pretty much anything asked of me.

I began my degree in 2004 as a young undergraduate at the age of 18. After the successful completion of my first year, I was unfortunately hospitalised after requiring an urgent operation on my leg. Due to the length of recovery time, I made the difficult decision to withdraw from my studies and eventually found full-time work as a Telephone Account Manager in my local area. As you will note - I eventually returned as a mature student to finish what I started. Activities and Societies: Creative Writing Society

I am very pleased to confirm that I completed my studies with a BA (Hons) English Literature and Creative Writing as of July 2016. My degree classification is Second-class Honours, upper division (2:1). I was a returning mature student to the second year, after temporarily leaving my studies in 2006 due to health reasons. In the second-year autumn semester of my return, I studied modules such as Eighteenth Century Literature, Creative Writing: Prose and Scriptwriting. In the spring semester, I studied Shakespeare, The Writing of Journalism and The Short Story. In my third and final year, I focused on a Creative Writing Prose dissertation and The Gothic in autumn, completing my year with Satire and advanced Creative Writing in the spring. I also contributed to Headucate (promoting an understanding of mental health to young people) and the Mature Students' Network. Activities and Societies: Mature Students' Network, Headucate

The two years I spent at ENSFC were fantastic, and the enthusiasm of my English Literature tutor was what encouraged me to continue my studying at degree level. Activities and Societies: Creative Writing Society