Lisa Lyman

As CEO and Founder of Frontline Innovators, LLC, my mission is to help companies achieve their business aspirations. By leveraging Technology Business Management (TBM) and FinOps best practices, I help companies... CONSOLIDATE their Data and Processes, AUTOMATE their activities with the right tools and AI solutions and MOTIVATE their people to make meaningful and lasting changes in their Operations and Finances. Ask me how Frontline Innovators can help your business unlock the hidden potential within your organization.

Leverage expertise in TBM and FinOps to enhance financial governance and profitability for various organizations. By developing tailored strategies, I significantly improved the effectiveness of technology finance practices, fostering a culture of accountability and transparency. My contributions led to enhanced operational efficiency and measurable financial outcomes.

Played a pivotal role in transforming technology financial management at Southwest Airlines through the implementation of the IBM Apptio Suite. • Directed a global team of over 40 consultants to develop tailored solutions in Apptio Targetprocess, enhancing the organization's financial planning capabilities. • Implemented Work, Workforce and Finance Management processes and technical capabilities to improve organizational transparency and resource management • Leveraged SAFe Agile practices, resulting in a measurable increase in project delivery efficiency. • Fostered collaboration across departments, ensuring alignment with enterprise objectives and best practices.

The Head of DD&T Economics is responsible for build a global culture of fiscally-minded delivery of high quality technology tools and services. Responsibilities include • Managing a Global FinOps Organization within Takeda that is responsible for ensuring transparency and continuous optimization of Cloud spend across Takeda • Providing financial transparency of Technology use across Takeda by building and expanding a Consumption show-back / bill-back model • Managing self-service tools and automation to optimize Technology finance activities and ensure accurate budget reporting and forecasting

The Head of CTO Strategy and Operations is responsible for ensuring the quality and effectiveness of support services provided by the global CTO organization including program management, financial compliance, SLA management and continuous service improvement. Responsibilities include: • Managing and being accountable for the delivery of Projects and Programs, assigned budgets and delivering within agreed schedules and costs • Identifying Key Performance Indicators (KPIs) and providing tools and data analysis to measure and improve performance against those KPIs • Driving value and efficiency in the delivery of the CTO Organization Services • Providing Operational Leadership in the successful delivery of Products and Services in compliance with enterprise process standards

Accountable for the ongoing support and maintenance of integrated Data Analytics and Data Management technologies and solutions. Work closely with the Architecture and Delivery Directors to ensure operations capabilities are aligned with current and future needs. Manage an external managed service provider and manage commercial software licensing for all technologies within the data analytics stack. Work closely with IT Business Partners and stakeholders to successfully promote, manage and sustain services and ensure that analytics solutions are servicing the business, enhancements are prioritized and issues are resolved. Management and Architectural oversight of 12 Platforms including Informatica (Big Data, Power Center, Cloud), Qlik (Sense, View and NPrinting), Cognos, DataStage, Datameer, Microsoft HDI / Hadoop, Collibra and BusinessObjects.

Accountable for the ongoing support and maintenance of Shire’s integrated Data Analytics technologies and solutions. Work closely with the Architecture and Delivery Directors to ensure operations capabilities are aligned with current and future needs. Manage an external managed service provider and manage commercial software licensing for all technologies within the data analytics stack. Work closely with IT Business Partners and stakeholders to successfully promote, manage and sustain services and ensure that analytics solutions are servicing the business, enhancements are prioritized and issues are resolved.

Manage a large team of both Full Time Employees and Contractors (local and off-site) to support 20-40 concurrent Corporate Projects, Production Support and general maintenance and enhancement of Enterprise databases, ETL, Data Quality and reporting environments. Responsible for overall design, architecture, development standards and processes for databases supporting electronic transactions and business analytics. Ensure reporting and analytic capabilities meet both business and regulatory requirements including HEDIS and NCQA standards. Interpret complex business scenarios and develop data solutions to optimize business value and technical performance. Build and maintain a Data Management plan to advance enterprise IT Strategy related to Data Management. Manage multi-million dollar departmental budget. Technologies Used: Oracle and Red Brick databases. Cognos and Actuate Reporting. Informatica, SQL and PL/SQL ETL. Informatica Data Quality, Metadata Manager and Data Dictionary tools. ERWin and ER Studio Data Modeling Tools. WinCVS, Dimensions and Subversion Code Management. Tidal Enterprise Scheduler.

Responsible for leading the Data Warehouse consolidation and Integrated Metrics initiatives to consolidate data from 6 multi-national ERP systems into a single flexible, extensible Data Warehouse supporting both ad hoc and canned reporting. Responsibilities included Project Management, Database Architecture and ETL Design strategy, Reporting design and development, Team Lead for onsite and offshore development teams. Technologies Used: Oracle, Informatica, Business Objects

Managed 2 of the largest IT projects in the division. As a Project Manager, implemented a new Recovery system for large Commercial Credit Card company. Managed onsite and offshore development team to implement a Collections Data Warehouse. Responsible for Project Management, database architecture, ETL design strategies, Data Quality and Security and Reporting Promoted within 16 months to Process Owner of Data Warehousing managing both a $2 Million data warehouse re-engineering project as well as a $1 Million new data warehouse build project. Responsible for Production Support and development of multiple multi-Terabyte data warehouses. Technologies Used: Oracle, AbInitio, Business Objects

Managed Business Intelligence Program for Electrical Supply Distribution company including Sales, Orders, Supply Chain, Financial, Commercial and Pricing Reporting. Daily responsibilities included budget and project management, database design oversight and implementation, systems operations support and communications/training.

Design processes for implementing Six Sigma Quality measures in IT Development and Support. Ensure quality using data collection and statistical analysis to identify efficiency and cost improvement opportunities. Implement changes and control measures including ongoing reporting and monitoring. First person in company to achieve DMAIC (Existing Process Optimization) and DFSS (New Process Design) Six Sigma Dual Certification. Led Black Belt Projects and mentored Green Belt projects resulting in $140K/year sales growth and $74K/year cost savings.

Managed 4 onsite and 10 offshore developers to deliver and maintain 5 data warehouse modules, 4 data marts and related tools and reports for user community of over 2000 employees. Designed the first web based, executive level reporting tool for business-critical metrics in division. Developed custom distance learning course and trained over 300 employees at over 80 locations.

Managed all phases of E-Commerce software commercialization and support including sales support, customer needs assessment, system design, quality assurance testing and Help Desk support, Managed all systems needs for international branch locations including Canada, Singapore, Mexico, Brazil, Saudi Arabia and Ireland.