Lisa Millar

- Develop and implement strategic sales plans to drive revenue growth and expand market share. - Collaborate with cross-functional teams, including Marketing, Product, and Customer Success, to ensure alignment and maximize sales opportunities. - Analyze sales data and trends to identify opportunities for improvement and optimization. - Implement best practices and sales methodologies to enhance team performance and efficiency.

I am passionate about providing a fun, safe, and engaging environment where kids can move, explore, play, and dream. With a focus on exceptional customer service, operational efficiency, and team leadership, I ensure that every visit to Superplay is a memorable experience for families. From overseeing daily operations and staff training to implementing creative play programs and safety standards, I am dedicated to making Superplay the go-to destination for active, imaginative fun. I thrive on building a positive team culture, fostering community partnerships, and continuously enhancing our offerings to keep kids entertained and parents happy.

• Provide top-notch administrative assistance to executives, composing and editing emails, drafting memos, and preparing various communications on their behalf. • Maintain meticulous and precise records, ensuring a well-organized system for easy retrieval of information. • Orchestrate meetings flawlessly, expertly managing all aspects from scheduling and sending reminders to arranging catering when required. • Successfully manage and prioritize the executive's calendar, ensuring timely appointments and handling sensitive matters with the utmost efficiency. • Demonstrate unwavering discretion in handling confidential and sensitive information, earning the trust and confidence of senior management.

• Outstanding customer service leader dedicated to providing personalized support, accomplished at resolving customer inquiries with efficiency, and consistently ensuring the highest level of customer satisfaction. • Effectively established and implemented robust business procedures, driving significant process improvements. • Expertly managed daily operations of a high-volume store, demonstrating strong leadership skills and a knack for optimizing operational productivity. • Assured inventory accuracy and improved supply chain operations through meticulous record-keeping.

Senior District Manager: • Successfully managed a district of 11 parks across 6 states, consistently surpassing sales targets, revenue objectives, and key operational metrics. This resulted in being ranked as the top-performing district within the company for two consecutive years. • Developed and implemented comprehensive training programs to enhance the skills and knowledge of store managers and staff, resulting in increased productivity and customer satisfaction. • Regularly conducted insightful performance evaluations, delivered constructive feedback, and implemented corrective strategies to improve individual and team performance. • Monitored store operations to ensure compliance with company policies, procedures, and brand standards, fostering a culture of accountability and excellence. • Crafted and sustained comprehensive training materials, manuals, and resources, underlining a commitment to continuous learning and professional development. • Demonstrated flexibility and adaptability in fulfilling the requirements of extensive business travel. General Manager: • Collaborated with cross-functional teams to develop and execute strategies to improve store performance and drive sales growth. • Implemented cost control measures, optimizing operational efficiency and reducing expenses while maintaining high-quality standards. • Spearheaded a team of 60+ employees, instilling a culture of high performance and commitment to customer satisfaction, resulting in a 30% increase in annual revenue and improving the NPS Score by two points. • Consistently met and exceeded sales and revenue targets, ranking in the top 5% of company general managers nationwide. Event Planner: • Developed and implemented comprehensive training programs for new General Managers and staff, enhancing understanding and adherence to event policies and procedures. • Authored the company's event planning guide, contributing to standardized best practices and enhanced event execution.

- Certificate in Commercial Fundamentals - Business and Leadership Skills