Lisa Jordan

A PE-backed Health Care company with a matrix structure operating across 24 countries. Tasked to lead the team to accelerate growth, stabilise operations and optimise the patient journey.

A fast-paced, PE-backed business. Hired to significantly accelerate growth. • Embraced technology to drive change by accelerating significant digital transformation initiatives to improve client efficiency • Rapid development and rollout of revenue generating products • During COVID - delivered high number of new customer wins and contract extensions with multi-Million £ value • Stayed close to customers and anticipated changing needs to remain able to connect, predict and adapt resulting in a 99.8% customer retention rate

Responsible for growth acceleration with a focus on high-value customers, delivering a high-end customer journey, new product execution and branch sales performance. • Revenue improvement achieved of +29% vs PY • Diversified customer base into corporate market with major Enterprise wins • Launched local sales initiatives delivering branch revenue improvement of 117% of target • New TMC partnerships signed through launch of new Mobility as a Service solution

Emergency Transformation and Growth Acceleration role in response to a significant drop in market cap.

Project role - tasked to define and implement a global sales playbook to drive efficiencies and best practice standardisation in sales processes whilst significantly improving top line performance.

Leading the definition and execution of a 3-year transformation to reinvigorate the position of CWT in the Australia and New Zealand travel market, I focused on improving client relationships, building staff engagement and lifting customer experience in order to lift revenue and P&L performance. I provided leadership to management teams across Australia and New Zealand, driving a culture of performance and accountability in order to engage and retain top talent. Leveraging expertise in sales process (specifically to Enterprise Customers), account management and brand development, I have focused on developing the value proposition and customer advocacy of CWT in a challenging and competitive market. - Successfully reinvigorated the CWT brand in Australia & New Zealand, defining a sales process framework that has achieved double digit sales growth and significant C-Sat improvement; - Created a performance culture that has delivered heightened employee engagement in the market and empowered sales professionals to achieve 2016 results that are higher than the last 4 years combined; - Regularly invited to present at events and conferences, committed to sharing the best practices that have repositioned CWT at the leading edge of the travel industry in the region.

Shaped client retention strategy and sales processes to proactively manage CWT’s Enterprise clients (valued at +$1BN spend). • Achieved annual performance of between 35%-50% ahead of target • Retained 98% of large clients in 2012 and 100% in 2013, earning CEO Award for Client Retention • Realised 10% YOY cost base reduction by centralising functions • Won significant multi-million dollar Enterprise bids

Appointed Interim General Manager in conjunction with the VP Global Commercial role, I was drafted in to stabilise the business, with specific focus on designing and implementing client retention strategies. Over a 4-month period, I shaped and implemented risk-focused client engagement plans, increasing capacity across a 250-person workforce by identifying and on-boarding required talent, stimulating improved business performance. - Successfully stabilised and primed the organisation for an incoming GM, delivering a series of business improvements that realised business benefits including a high double digit uplift in call centre service; - Delivered a rapid business restructure to improve client satisfaction and retention, and led a successful people campaign that slowed attrition and improved engagement.

An Entrepreneurial/start up role with a strong growth focus, my mandate was to lead the evaluation and implementation of a strategy to sell SaaS solutions in the APAC region. • Grew revenue generation from zero to $1.2M in 4 years • Secured region’s first deals with major Enterprise deals in diverse markets • Achieved the Amadeus Top 100 Sales Award in recognition of exceptional performance

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