lisa smith

Carried out marketing calls to existing and prospective clients offering recruitment services to them and pitching appropriate candidates

* Managing a portfolio of corporate clients building and maintaining relationships and marketing additional products and services to them * Proactive telephone contact with clients identifying needs and providing appropriate solutions beneficial to client and generating revenue for the company * Supervising ‘client services’ team, monitoring and motivating productivity and sales opportunities, dealing with unresolved queries and complaints * Training of new members of staff, devising training plans and checklists, assisting manager with staff appraisals

* Developed and serviced a portfolio of customers * Interviewed customers, discussed banking requirements with them and advised on and marketed bank products to them both face to face and by telephone * Identified customer needs and provided appropriate solutions, resulting in customer satisfaction and sales generation for the bank * Leader of sales team and managed an assistant * Responsible for control and monitoring of customer's lending facilities

* Account manager of 1 of the key shareholder accounts for the company ensuring client expectations are met or exceeded and acting as a conduit between client, web team, finance, customer services teams and customers (subscribers) * Supervising an account executive, planning & organising workload, coaching and training * Producing reports and analysing data, utilising various internal systems and MS office suite with extensive Excel use including pivot tables * Anticipating client needs inline with company objectives to maximise growth