lisa rubino

lisa rubino

director of patient experience

About

October 2015 – Present (1 year 1 month)Greater Boston Area .... Patient-Family Experience Department at Ann and Robert Lurie Children's Hospital of Chicago...

Country

united states

City

quincy

Industry

hospital & health care

Skill

patient safety, healthcare, clinical research, healthcare information technology, healthcare consulting, healthcare management, process improvement, ambulatory, data analysis, project management, quality improvement, leadership, medicine, public health

Experience

boston children's hospital

director of patient experience

boston children's hospital

2017-9 - Present · 9 yrs 1 mo
brigham and women's hospital

consultant; patient safety

brigham and women's hospital

2009-5 - 2011-5 · 2 yrs 1 mo

Led a medication reconciliation pilot at a primary care center, which included training physicians and medical assistants on a new software module, conducting timed observations, and meeting weekly with staff to discuss pilot successes and limitations. Since this project the practice has achieved over 90% compliance on medication reconciliation Co-developed the hospital’s Safety Matters brand, which includes monthly newsletters and internal safety announcements. Campaign was highlighted on the front page of the Boston Globe Analyzed data pertaining to various patient safety initiatives including communication of critical test results, free-texted allergies, serious reportable events, and ventilator-associated pneumonia

faulkner hospital

project manager and associate analyst; patient safety and quality

faulkner hospital

2007-6 - 2009-4 · 1 yr 11 mos

Implemented the hospital’s first safety climate survey to clinical staff and analyzed employees’ perception of safety and worked with local leaders to develop improvement initiatives Evaluated departmental quality improvement data to prepare staff for the Joint Commission’s accreditation survey and Department of Public Heath and Centers for Medicare and Medicaid Services (CMS) reviews Triaged and trended all safety event reports to identify system failures and institutional safety risks. Wrote a monthly newsletter to share safety reporting follow-up and outcomes across the hospital Organized and wrote meeting minutes for senior level physician and administrator committees

brigham and women's hospital

senior consultant; ambulatory patient safety

brigham and women's hospital

2011-5 - 2015-10 · 4 yrs 6 mos
boston children's hospital

program manager; patient experience

boston children's hospital

2015-10 - 2017-9 · 2 yrs

Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.

Education

babson college

babson college

north quincy high school

north quincy high school

babson college

babson college

2012-1 - 2015-1 · 3 yrs 1 mo
providence college

providence college

management

2003-1 - 2007-1 · 4 yrs 1 mo

Activities and Societies: Minors: Business Studies & Finance

lisa rubino's Contact Information

Email

******@***.com

Phone

(**) *** ****

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