
lisa rubino
director of patient experience
About
October 2015 – Present (1 year 1 month)Greater Boston Area .... Patient-Family Experience Department at Ann and Robert Lurie Children's Hospital of Chicago...
united states
quincy
hospital & health care
patient safety, healthcare, clinical research, healthcare information technology, healthcare consulting, healthcare management, process improvement, ambulatory, data analysis, project management, quality improvement, leadership, medicine, public health
Experience

director of patient experience
boston children's hospital

consultant; patient safety
brigham and women's hospital
Led a medication reconciliation pilot at a primary care center, which included training physicians and medical assistants on a new software module, conducting timed observations, and meeting weekly with staff to discuss pilot successes and limitations. Since this project the practice has achieved over 90% compliance on medication reconciliation Co-developed the hospital’s Safety Matters brand, which includes monthly newsletters and internal safety announcements. Campaign was highlighted on the front page of the Boston Globe Analyzed data pertaining to various patient safety initiatives including communication of critical test results, free-texted allergies, serious reportable events, and ventilator-associated pneumonia

project manager and associate analyst; patient safety and quality
faulkner hospital
Implemented the hospital’s first safety climate survey to clinical staff and analyzed employees’ perception of safety and worked with local leaders to develop improvement initiatives Evaluated departmental quality improvement data to prepare staff for the Joint Commission’s accreditation survey and Department of Public Heath and Centers for Medicare and Medicaid Services (CMS) reviews Triaged and trended all safety event reports to identify system failures and institutional safety risks. Wrote a monthly newsletter to share safety reporting follow-up and outcomes across the hospital Organized and wrote meeting minutes for senior level physician and administrator committees

senior consultant; ambulatory patient safety
brigham and women's hospital

program manager; patient experience
boston children's hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
Education
babson college
north quincy high school
babson college
providence college
management
Activities and Societies: Minors: Business Studies & Finance
lisa rubino's Contact Information
Phone
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