lisa perricone

About

Front Office Manager with a true passion for the hotel industry specializing in driving service scores through exceptional guest relations. Enjoys aiding in employee growth and development to create a team that will embody the same values.

Country

united states

City

san diego

Industry

hospitality

Skill

customer service, front office, hamptonality, guest service management, hotel management, hiring, onq, onq r&i, salt, micros, hotels, food, hospitality, hospitality management, hospitality industry

Experience

front office supervisor

embassy suites

2015-8 - 2015-12 · 5 mos

hampton inn front office manager

remington hotels

2013-7 - 2015-7 · 2 yrs 1 mo

hampton inn front desk agent

hampton

2011-6 - 2012-9 · 1 yr 4 mos

* Developed and maintained relationships with recurring guests by working with a team who * embodied “Hamptonality” * Assisted guests warmly, efficiently, and professionally with inquiries and provided information * regarding the hotel’s services as well as area attractions * Carefully monitored daily arrivals to ensure all VIPS and Hilton Honors members’ special requests * were met

certified designated trainer and server

red robin

2008-6 - 2011-6 · 3 yrs 1 mo

* Educated servers about menu items and ingredients * Trained new hires and supervised others during their shifts to ensure proper service and that * opening/closing procedures were carefully adhered to * Led shift huddles with a specific server’s “unbridled act of kindness” which empowered employees * to go the extra mile for guests and each other