lisa ohm

Responsible for Quality Management System implementation. Led organizational process improvements to achieve ISO 13485 certification for medical devices. Provide leadership of corrective and preventive action system, document control system and nonconforming product system. Set direction for quality improvement projects. Plan and conduct quality audits. Provide training to organization on quality concepts. Work with customers to resolve quality issues. Conduct failure analysis of defective product and process issues. Define and report on quality and process effectiveness metrics results to senior leadership.

Responsible for designing and documenting processes that integrate and optimize workflows (end-to-end, cross-channel, cross-role and cross-market) to support fulfillment, service and sales operational processes for an exceptional customer experience. Led and participated in cross-functional teams to implement lean-based processes in Commercial Treasury Management service fulfillment and Business Lending. Analyzed current state process, identified root causes of problem areas and designed improved future state processes.

Responsible for leading deployment, project managing and facilitating Lean and Six Sigma improvement projects. Defined strategy for and led implementation of a quality management system spanning multiple highly matrixed software development organizations. Implemented a cross-organizational root cause analysis program and led numerous teams in conducting root cause analysis to identify improvement actions. Defined strategy for cross-organizational integration of product development processes. Implementation planner and ScrumMaster for two Scrum teams in a product adopting Agile methodology and Scrum. Led and achieved ISO 9001 and TL 9000 certifications for several product divisions.

The Chicago Fed serves the Seventh Federal Reserve District, an economically diverse region that includes all of Iowa and most of Illinois, Indiana, Michigan and Wisconsin. The Seventh District has a large national share of many important economic sectors. The Chicago Fed has a head office in Chicago and a branch office in Detroit.We serve the public interest by fostering a strong economy and promoting financial stability. We accomplish this with talented and innovative people working within a collaborative and inclusive culture.