lisa moore

purser

About

An experienced Cabin Manager committed to delivering a high level of customer service. Strives to achieve excellent customer service by exceeding customers expectations. Commercially aware and target driven. Motivational manager, leads by example. Excellent communication and interpersonal skills. Competent, resourceful and able to deal with and diffuse challenging situations. Adapts quickly and efficiently and always pursues excellent through ongoing professional development. Has a proven versatility in approach to tasks and has the confidence to work productively as an individual and also as a team player. A determined and dedicated professional. Additional Vocational Training; -Aviation immediate care course -Prevention and management of disruptive behaviour training -Crew resource management course -Dangerous goods training course -Fully trained on the following aircraft: A320, A321, A330-200, A330-300, B757-200, B757-300

Country

united kingdom

City

oxford

Industry

airlines/aviation

Skill

customer service, communication, time management, first aid, management, recruiting, staff development, problem solving, flexible approach, teamwork, leadership, coaching, conflict management, confidentiality, aviation, flight safety, crew resource management

Experience

cabin manager

thomas cook airlines limited

2009-4 - 2014-2 · 4 yrs 11 mos

Responsible for supervising the performance of all Cabin Crew by utilising performance reviews and appraisals, feedback and coaching. Manages crew welfare and behaviour at all times. Maintains and demonstrates an up to date knowledge of all service standards, leading the team in a 'customer first' approach and acting as a role model. Responsible for monitoring on-board safety,security and immediate care standards to ensure compliance with all regulatory requirements. Liaises with the management team,ground services team and external suppliers to ensure consistent on time departures. Ensures all Standard Operating Procedures are adhered to onboard and adheres to all reporting systems. Promotes excellent CRM (crew resource management).

assistant cabin manager

thomas cook airlines limited

2006-5 - 2009-4 · 3 yrs

Inspires crew to have good product knowledge and actively promotes sales to encourage Cabin Crew to achieve maximum sales and targets. Assumes overall responsibility for all monies taken onboard. Responsible for the service delivery at the rear of aircraft as well as customer and Cabin Crew welfare and safety.

cabin crew

thomas cook airlines limited

2003-5 - 2006-5 · 3 yrs 1 mo

* Customer care orientated with meticulous attention to safety. * To be vigilant to any potential hazards, health, safety and the comfort and well being of passengers. * Utilised communication skills when dealing with different passenger profiles and cultural differences. * Expert knowledge of products, procedures and standards. * Use initiative to manage unexpected situations. * Proactive team player.