lisa mercorelli-baldassari

Oversee operation of popular, high-volume coffeehouse for assigned shift; supervise baristas and service employees to provide guidance and ensure adherence to all company policies and operating procedures. Interact directly with customers to provide exceptional customer service, skillfully resolve complaints, and ensure complete customer satisfaction. Communicate any relevant issues or concerns to store manager. Prepare retail product rollouts, stock product, and process pricing changes. Track inventory and skillfully order product to ensure adequate supply levels. Perform all opening and closing procedures as appropriate. Count and reconcile tills. Train new hires

Verify, code and enter invoices and expense reports for payment. Reconcile expense reports for each department. Put together checks and check register for check runs. Various projects for accounting department. File away bills that have been paid.