lisa lofswold

Learned fundamental skills of management while keeping up with current job requirements. Coached representatives in their numbers and helped others grow as a result.

* Problem solve customers needs quickly and creatively. * Trusted key holder. Counted cash and made bank deposits at end of day. * POS systems expert. * Strategic sales knowledge. * Assisted management in training and development as needed. * Inventory control.

* Provide exceptional customer service to all potential and current customers. * Thorough knowledge of current products, services, and promotions. * Offer current products, services, and promotions to customers based upon his or her needs.

* Provide exceptional customer service to current customers and potential customers. * Thorough knowledge of Verizon Wireless billing system. * Explain processes, procedures, and billing information to customers. * Troubleshoot all customer phone issues and give customer resolution.

Assist Director and other members of management in developing, implementing, and communicating policies, procedures, laws, standards and government regulations. Develop recruiting programs and collateral material to attract top candidates. Maintain internal and external job postings. Place ads in various publications partnering with Marketing to effectively distinguish company image. Participation in job fairs as well as conducting presentations at college campuses.

* Processing payroll for 4 different companies. * Prepare payroll and HR related reports weekly, quarterly, and on a as needed basis with the use of Microsoft Excel. * Personnel records maintenance. * Audit preparation and reporting as needed. * Processing wage withholding and garnishment orders. * Multitasking and assisting with other departments as needed: i.e. answering company phones, assisting HR director with HR related inquires, AP/AR assistance, and electronic and physical document filing of all financial reports.