Lisa Leone

Manager of Crowley IT Marine Support team, specifically overseeing technical support of vessel hardware and marine application issues and development of new technology solutions.

Lead analyst and SCRUM master for multiple large group enrollment and benefits batch processing systems.

Developed project plan for software to mitigate mortgage defaults.

Project management, AGILE leader planning multiple projects.

Business analysis, technical writing, QA analysis, systems analysis, data analysis, client liaison

Technical writing for mortgage lending online help system. Achieved Certified Mortgage Servicer certification.

Worked in multiple Apple stores and with multiple store teams across the US. Facilitated best practices as senior/lead Mac Genius.

SGML/XML development, technical writing, document design, recruitment, project management, graphic design, product photography, mentoring

Completed both technical writing and human computer interface sub-requirements when one was required. Completed two work study programs when one was required (department graduate assistant for Dr. Karen Schriver validating references and compiling end notes in MLA style for her book "Dynamics in Document Design" and assistant to the university PR department creating press releases for on-campus cultural events). Completed two full-time internships when one was required (technical writer assisting the Software Engineering Institute with researching computer security issues and converting existing documents to HTML; and layout designer, editor, and writer for the Computing Skills Workshop yearly update to the textbooks that formed the basis for computer proficiency classes for approximately 1500 incoming undergraduates).

Originally studied Biology, changed to English to pursue science/technical writing given my professors' encouragement with my ability to learn topics and communicate them to non-technical audiences.