Lisa Lang

Responsible for managing the London Headquarters comprising of 200 staff: • Manage front of house. Coordinate meeting rooms, catering and refreshments. Register visitors and provide security passes. Manage the reception inbox and office calendar. Manage the Condeco meeting room and desk booking system. • Sort and distribute incoming and outgoing mail, book couriers. • Provide diary and administrative support to the wider team, to include, domestic travel and accommodation. Manage databases. • Support the organisation of company events and conferences. • Manage office and social budgets, reconcile and process invoices. Complete monthly expenses. • Act as first point of contact for any key issues relating to the office environment. Supervise and coordinate work of contractors to ensure minimum disruption to core activities. Liaise with facility management, including cleaning, catering and security services. Organise the office layout. • Vendor management: oversee management of contractors and conduct price negotiations. • Act as Health and Safety representative for Head Office: First Aider and Fire Warden.

Provided a professional reception service for all company visitors and staff and undertook a range of administrative tasks: • Worked as part of a team of two to provide a first class switchboard and reception service. Managed the visitor booking system. Managed the hot-desk system using Condeco. • Managed the reception inbox and calendar and coordinated meeting rooms. Ordered catering and office supplies. Checked invoices. • Sorted and distributed incoming and outgoing mail. Booked couriers and taxis. Raised jobs with facilities. • Provided diary and administrative support to the wider team.

Provided a professional and efficient service in acting as the first point of contact for the department’s customers and undertook a range of administrative tasks. • Provided key information regarding housing issues to current and prospective clients. Managed front of house and coordinated meeting rooms. Managed reception inbox and office calendar. Sorted, distributed and processed mail, booked couriers. • Provided guidance to current and potential users of the Housing Database. Verified and updated customer accounts. • Provided diary and administrative support to the wider team. Ordered stationery, raised jobs with facilities.

Assisted in the day-to-day management of the University estate, including academic, residential and student services properties. • Provided administrative support to the head of property and the property team. • Liaised with tenants regarding rent, service charges and significant works. Answered queries and resolved any issues in a timely manner. • Processed purchase orders, sales orders and goods receipted invoices for property matters. • Liaised with tenants regarding maintenance issues and logged with helpdesk • Processed credit card expenses, processed access cards and provided home working equipment to remote staff.

Provided a professional and efficient service in acting as the first point of contact for the department’s customers and undertook a range of administrative tasks. • Provided key information regarding housing issues to current and prospective clients. Managed front of house and coordinated meeting rooms. Managed the reception inbox and office calendar. Sorted and distributed incoming and outgoing mail, booked couriers. • Provided guidance to current and potential users of the Housing Database. Verified and updated customer accounts. Trained new staff members to use the housing database. • Provided diary and administrative support to the wider team. Ordered stationery, raised jobs with facilities.

Office Manager Sep 2013 – Sep 2020 Key Skills • Organisation and Planning • Communication • Administration • Staff Recruitment, Managment & Development • Customer Service • Facilities Management • Health and Safety Management • Records Management • Supplier Management • Managed the front of house reception service, welcomed and registered all guests, announced guest arrival promptly to relevant staff. Operated a busy switchboard, managed the booking of four meeting rooms, ordered catering and AV equipment. Prepared catering and set up equipment for all meetings. • Line management of office support team of 3. Completed performance appraisals and development plans. Recruited office suport staff. • Managed and co-ordinated incoming and outgoing post, deliveries and couriers, processed stationery orders. • Provided PA support to 8 senior stakeholders to include diary management, scheduling meetings, booking domestic/international travel and accommodation, reconciled company credit cards and processed expenses. • Managed office and social budgets, reconciled and proccessed invoices, administered office petty cash. • Acted as first point of contact for any key issues related to the office environment. Supervised and coordinated work of contractors. Managed and led change to ensure minimum disruption to core activities. Liaised with landlord agents, building management and maintenance company regarding facilities and health and safety requirements. • Ensured the office met health and safety requirements in coordination with the Health & Safety Manager. Conducted new starter health and safety inductions. Responsible for the management of Fire Wardens, fire evacuation procedures and First Aid requirements in Head Office. Senior Receptionist Aug 2010 -Sept 2013 Supervised the front of house team to provide an exceptional client experience and deliver administrative functions to head office comprising of 55 staff.

• Worked as part of a team of 8 in two fast paced receptions areas. Provided a professional telephone answering and reception service. Booked meeting rooms, catering, couriers and taxis, responded to helpdesk enquiries. • Ensured the Reception and meeting room areas were kept tidy, stocked and in excellent condition at all times and reported any maintenance or related problems to the appropriate department.

• Managed a team of 5 crew to ensure all aspects of the service, safety and security were delivered to company standard. • Conducted pre flight briefings to ascertain crew safety/first aid knowledge was current and to outline flight detail. Completed flight paperwork and relevant reports. • Coached junior crew members. Completed appraisals to assess crew performance during the duty.