Lisa Cramer

Experienced Senior Living Software Consultant with a proven track record of successfully implementing and optimizing technology SaaS based solutions to enhance resident care and operational efficiency.

Responsible for generating detailed reports and provided comprehensive data analytics. Successfully managed inbound/outbound leads, day to day administrative tasks, and managed inventory control maintained in NetSuite.

As a successful Key Account Manager I sold the full CBD and Health and Wellness product line to Club Corp's country clubs nationwide. I was responsible for increasing market-share by 53% in the first year which was all net new business. Consistently met and exceeded sales quota's month over month.

CUSTOMER SUCCESS MANAGER ENQUIRE (ALINE) APRIL 2021 - APRIL 2023 ➣ Developed a comprehensive understanding of the customer’s industry, business challenges, desired business outcomes and business objectives to ensure close alignment with our customer relationship management software. ➣As a developed trusted advisor I guided the customer journey success strategy focusing on enabling customers to achieve measurable business outcomes starting from onboarding, implementation, Go Live, renewals to upselling. ➣ I understood and drove customer adoption of products including increasing client usership and engagement magnifying customer satisfaction by 25% through proactively identifying and resolving customers issues. ➣ Ensured any account issues and escalations were managed appropriately and resolved quickly, leveraging appropriate supporting resources while managing and surpassing customers expectations. ➣Built and maintained a success strategy document utilizing quarterly business review’s for each client. Identified and pursued opportunities for upsell and cross-sell, thus increasing revenue 35% YoY. ➣ Gathered customer feedback and communicated with management to represent the voice of the customer and share product roadmap development.

NATIONAL KEY ACCOUNT MANAGER BLUE TECHNOLOGIES, INC. May 2006 - November 2019 ➣ Managed a portfolio of Fortune 500 key accounts with a total annual revenue of $3 million, contributing 35% of the company’s total sales. ➣ Negotiate and close long-term contracts, increasing revenue by 25% and customer retention YoY. ➣ Develop and implement customized account plans, resulting in a growth in upselling opportunities within key accounts for continued future partnerships.