Lisa Giacoletti

Teaching Disney Traditions to newly hired Disneyland Cast Members and Corporate Cast Members, illustrating the importance of The Walt Disney Company’s heritage, culture, and traditions through park and classroom experiences Encouraging participants to recognize their daily responsibility in creating memories for our Guests and develop an understanding of their impact on the Guest experience and the success of The Walt Disney Company Currently teaching this class several times a month in conjunction with my role at Disney Vacation Club

Provided comprehensive administrative and project coordination support to the Fantasyland Operations leadership team, ensuring seamless daily operations and communication across departments. Managed complex calendars for multiple Operations Managers, coordinating meetings, check-ins, and operational reviews while anticipating scheduling needs. Prepared, maintained, and distributed operational reports and dashboards to track key performance indicators, labor metrics, and project progress. Audited and verified salaried Cast Member labor hours to ensure compliance with company policy and labor guidelines, resolving discrepancies proactively. Partnered with Resort Enhancement and internal stakeholders to plan, schedule, and track enhancement and maintenance projects, ensuring minimal operational disruption and timely completion. Supported the planning and execution of park-wide and local events, including Cast Previews, Service Celebrations, milestone recognitions, and retirement parties, ensuring smooth logistics, communication, and memorable experiences for Cast Members. Coordinated event logistics such as venue setup, catering, décor, scheduling, and vendor communication while maintaining alignment with Disney’s brand and safety standards. Served as a central liaison between Operations and other resort partners to facilitate enhancement of resort signage and maintenance Created and maintained documentation for operational procedures, project timelines, and event plans to improve team efficiency and knowledge sharing. Assisted in special projects and process improvement initiatives, contributing to enhanced efficiency and guest experience within Fantasyland operations.

Oversee multiple areas of sales and operations throughout the fast-paced and high-pressure environment of the Disney theme parks Triaging issues affecting guests and cast members within the Preview Center and within the theme parks including equipment and IT issues Developed and implemented a training manual for the operations team which improved efficiency within the team and established uniformity in procedures and practices Implement the preset defined guidelines to schedule the workload needed and called for by the sales and operations leaders Scheduled cast members in accordance with guidelines set by the leadership team and individual Cast members preferences while balancing the business needs Accurately input time and attendance information into Workbrain for hourly cast members Serve as a liaison between all departments ensuring excellent support between sales, operations, and leadership

Managed the front desk and created a welcoming environment for guests, cast members, and vendors while answering a multi-line phone system and redirecting calls Coordinated the assignment of tour suites for guests and their corresponding guides Operated a multi-line phone system to actively manage a tour board in real time while partnering with management to maximize tours Improved an online shared Excel sheet to track gifts and incentives given to guests which eliminated the need for a paper trail and save money on supplies Oversaw a children’s center with games, toys, and video games for as many at 16 children aged 3-12 at once Entrusted with the operation of various company vehicles to transport guests to and from the Preview Center

Set up an effective marketing kiosk to invite and inform guests in the Disneyland Theme Parks, Resorts, and shopping districts about timeshare opportunities with Disney Developed a proactive approach to introduce guests to Disney Vacation Club, directing and leading conversations by means of a sales presentation Effectively created leads for sales guides using methods established by training managers and sales leaders Maintained a 30% conversion of leads to new members by ensuring the leads were well informed of the purpose of meeting with a sales guide

Created a welcoming and comfortable environment for patients during check-in and check-out by greeting patients and their families, answering phone calls with a calm and polite demeanor Handled and controlled all patient appointments in MacPractice, refilled prescriptions as necessary under the doctor’s direction Updated all patient records to electronic medical records using MacPractice and improved the process of taking medical notes for the ophthalmologist Operated various vision analyzers such as a visual field, IOL master, and auto refractor to set up patients for the ophthalmologist

Vitamin buyer, responsible for assisting inventory control Responsible for maintaining proper signage Assisted with inventory control by accurately ordering product lines and rotated product to minimize spoilage and ensure the department stayed within budget resulting in monthly bonuses Created eye-catching displays in the body care and lifestyles departments that drove customer traffic Tightly managed back stock and collaborated with shipment receiver to ensure product was placed on the sales floor in a timely manner

Guest service Explaining the Disney Photopass service to guests Selling photos, photo CDs to guests Knowledge and use of a professional camera and related equipment

Guest relations, resolution of guest situations Anticipating guest needs and fulfilling them accordingly Upholding the integrity of an international sweepstakes Coordinating and distributing prizes for an international sweepstakes Working independently from management to bring magic to guests

Management of other cast members, scheduling and hiring of cast members Motivating cast to achieve sales goals while maintaining a positive guest environment Opening and closing registers, store, balancing store funds, making deposits, change orders Guest service and problem resolution Maintaining Disney clean standards onstage and backstage, shipment receiving and processing Visual merchandising, stage set planning Managing payroll hours and adjusting payroll based on sales, responsible for achieving sales goals

Guest service and problem resolution / Management of other cast members Opening and closing registers, store Balancing store funds, making deposits, change orders Supply order manager / Visual merchandising / Shipment receiving and processing

Minor in Event Management