Lisa A.

Looked after any customer issues/complaints any short shipments. Manually entered orders that came in through email and fax. Assisted with general office duties, ordering of supplies. Provided a high level of customer service and followed up on purchase orders to make sure delivery dates were met. Maintained a professional relationship and rapport with both customers and Vendors.

Responsible to assisting the outside sales associates with their various customer requirements. Provided high level customer service and increased inside sales revenue goals. Managed multiple orders answering telephone calls, verifying information, transferring orders to fulfillment and expedited orders to customer satisfaction and expediting delivery dates. Reported Industry trends, competitive pricing and provided customer feedback to high level management. Collaborated with outside/inside sales to ensure best customer satisfaction and increased sales orders by understanding customers’ needs.

Trained on the Dynamics Program for Data Entry and Responsible for general reception duties. Completion of entering all orders and managed all inquires. Schedule and set up appointments and meetings and Responsible for all other related administration. Excellent rapport with the customer and clients that call in for inquiries. Process and maintain company collective records, Sorted and Review Vendors receipts and Daily Logs. Responsible for keeping the front reception well organized, neat and presentable at all times. Generate reports for higher management Performed duties such as entering in Vendors information into different database on the computer.