
linzi maclachlan
team manager
About
With experience across a number of service sectors dealing directly with the public in customer facing roles, I thrive on working with people, delivering on challenging objectives and achieving excellent standards of service and results. Through my work in Veterinary nursing and with Hilton Hotels I have developed skills in varied fields where excellent communication and customer service were a pre requisite, and over delivering through setting standards for myself above those required achieves a real sense of pride for me in my daily work. Currently working full time after completing my HND with straight “A” qualifications in Scottish Legal Services at Motherwell College gaining the standard required as a Paralegal. Fully flexible and recognising the needs of the industry for commitment and willingness to be a team player.
united kingdom
edinburgh
hospitality
customer service, food and beverage, guest recovery, hospitality, conference coordination, banquet operations, event management, hotels
Experience

conference and events operations manager
doubletree by hilton

team manager
standard life assurance part of phoenix group careers

estate planning lead
coop funeralcare

food and beverage supervisor
holiday inn glasgow - east kilbride
Holiday inn East Kilbride – Conference and Events Sales Assistant and Banqueting Food and Beverage Supervisor. I covered maternity leave in Conference and Events sales and was responsible for ensuring the guests looking to book the facilities have a professional and efficient experience. I was also responsible for day-to-day administration including charges for functions, booking confirmations and issuing business sheets to the relevant departments. Previously accountable for meeting and greeting delegates and setting up meeting rooms I was then promoted to Food and Beverage Supervisor for Banqueting, confident in toast mastering Wedding Celebrations and managing other events such as funerals, tribute nights and birthday parties. I was also trained as duty manager for the hotel dealing with guest complaints, staff sickness and issues and any other day-to-day issues.

equine nursing assistant
avondale vets
Avondale Veterinary Practice -Trainee Equine Veterinary Nurse Accountable and solely responsible for the equine centre including all matters to do with hygiene, maintenance, day to day running and animal care for the horses with the practice vets. Supervising the horses through the day and ensuring the care documented by the vets was administered in the correct way in a timely manner. Dealing with customers during admission, care and discharge, in person or by phone. Managing the paperwork and filing of equine clients and ensuring their bills were processed. Assisting the vets on farm visits and assisting with primary care and supervision of the horses to support the vet.

animal nursing assistant
links vet group
Links Veterinary Group -Trainee Veterinary Nurse Responsible for the hygiene rotas, to make sure the entire daily, weekly and monthly cleaning is carried out. This ranges from cleaning kennels to a full disinfection of the ops rooms. Working at reception, answering the phones, paying off accounts and booking appointments. Assisting the Vet Nurses with anaesthetic monitoring, taking blood, setting up IV fluids positioning for x-rays / ultrasounds and bandaging. Supporting farm visits with the vet where required.

customer service associate
tesco plc
Tesco North Berwick Sales assistant- Working on checkouts, replenishment, helping at the petrol station.

conference and events supervisor
hilton worldwide

conference and events assistant manager
doubletree by hilton
DoubleTree by Hilton hotels are distinctively designed properties that provide true comfort to today's business and leisure travelers. From the millions of delighted hotel guests who are welcomed with the brand's legendary, warm chocolate chip cookies at check-in to the advantages of the award-winning Hilton HHonors® guest reward program, each DoubleTree by Hilton guest receives a satisfying stay wherever their travels take them.With a growing collection of contemporary, upscale accommodations in more than 375+ gateway cities, metropolitan areas and vacation destinations worldwide.DoubleTree by Hilton is part of Hilton Worldwide, the leading global hospitality company, with more than 3,900 in 91 countries. The company owns, manages or franchises some of the best known and highly regarded hotel brands including Hilton®, Conrad® Hotels & Resorts, DoubleTree by Hilton®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton®, Home2 Suites by Hilton™ and The Waldorf=Astoria Collection™.
Education
motherwell college
north berwick high school
linzi maclachlan's Contact Information
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