Linus Ho

Manager, Application Development @ Cigna Healthcare International Health

About

I love to dig into user problems and solve them with modern technology. I optimize and scale the business flow that matter. To accomplish this, I focus on quickly adapted to new learnings, delivering the most suitable optimized solution. I have enjoyed many positions throughout my career in system implementation, business analytics, project management and also team management. In 8+ years experience with Salesforce focused demonstrated history of working in - Local SI - Global consulting firm - MNC retail company - Insurance Professional Skills Salesforce development | Salesforce Administration | Business Analyst | Agile-Scrum Project Experience | Project Management Domain Knowledge InsurTech | Insurance Product Roadmap | Service Console | Business Development | IT Project Management Tool | Online Portal Development

Country

Hong Kong SAR

City

Hong Kong

Industry

Information Technology & Services

Skill

salesforce API, Requirements Analysis, Salesforce.com Consulting, Salesforce.com Development, Azure DevOps, Salesforce.com Administration, Project Management, Customer Relationship Management (CRM), Business Analysis, Salesforce Marketing Cloud, Salesforce Community Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Confluence, Jira, Salesforce.com Implementation, Apex Programming, Visualforce Pages, Process Improvement, Software Development Life Cycle (SDLC)

Experience

Manager, Application Development

Cigna Healthcare International Health

2026-4 - Present · 6 mos

System Analyst, Application Developement

Cigna Healthcare International Health

2020-2 - Present · 6 yrs 8 mos

SFDC Technical Lead of - Salesforce Experience Cloud - Customer/Broker Portal - Salesforce Service Cloud - CS Service Console - Salesforce Sales Cloud - Telemarketing, Business Development SFDC Tech Lead in MyCigna Revamp project - Rebuild the current app to a React Native app to optimise the UX - Implement the re-design new claim flow and policy detail journey SME lead in the Individual Product Scrum Team - Product development and Product Revamp project - CI product development SFDC Tech lead of below main project - Complaint Module Digital Transformation - NPS Survey Implementation with SFDC Service Console - Service Console Lightning Migration

Salesforce Consultant

Accenture

2019-9 - 2019-12 · 4 mos

- Conduct campaign building systems & tracking & data automatically sync between platforms - Lightning Migration on B2B Sales Cloud platform - Involvement in systems testing & implementation services - System set-up and configuration - Liaise with users/local IT on the detailed requirements of the enhancement request - Coordinate with the offshore team on service execution

Regional IT Business Analyst (Salesforce)

Pernod Ricard

2018-9 - 2019-9 · 1 yr 1 mo

- Engage directly with the business user and local IT staff in order to capture application demand, provide guidance on the strategic initiatives and assist with prioritization - Manage the functional specification and development of the project of CRM, Marketing and Finance Management(MFM) and Travel and Entertainment(T&E) system by using Salesforce Core Cloud - Act as Level 2 application support subject matter expert as well as facilitate business change requests for configuration changes - Implement and support Company and Corporate system controls and ensure systems meet compliance standards and policies

Salesforce Consultant via Introv Limited

Pernod Ricard

2017-5 - 2018-9 · 1 yr 5 mos

- Secondment contract on from Introv as Salesforce Consultant to handle application support and mini-projects

Consultant (Salesforce)

Introv

2017-1 - 2018-9 · 1 yr 9 mos

Customer Success Team - Analyzed client’s inquiries and provided appropriate advises and supports - Reviewed the maintenance service of clients and provided constantly meeting about user adoption and system optimization - Provided latest information and release when system updated by organizing seminars and onsite supports

Associate Consultant (Salesforce)

Introv

2015-9 - 2016-12 · 1 yr 4 mos

Project Development Team - Worked as consulting team member and responsible for consultation and implementing business solution - Analyzed client’s business objectives and requirements to design the best solution and provide appropriate consultation advises - Developed and maintained high-quality robust cloud solution using different platform Communicated and negotiated with client on solution and scope of work