Linson Thomas

• Manage high-volume loan operations, including funding, underwriting, and processing for non-prime loan portfolios (approximately 1,500 funded files and 2,600 credit applications per month), ensuring documentation accuracy, compliance, and timely lending decisions. • Detect and escalate potential fraud in 1.0% of monthly volume (10–15 cases per month) by identifying inconsistencies, misrepresentation, and high-risk patterns. • Bring end-to-end exposure across underwriting, processing, and funding by combining credit risk analysis, fraud prevention, and operational execution in fast-paced lending environments.

• Underwrote high-volume U.S. mortgage loans in compliance with FNMA, FHLMC, and investor guidelines, consistently achieving 99% quality scores across complex credit, income, appraisal, and title reviews. • Implemented underwriting and documentation review process improvements that reduced rework and escalations by ~15%, improving turnaround times and enabling the team to manage higher volumes without compromising risk standards. • Supported post-closing quality audits and trained new underwriters, strengthening underwriting consistency, reducing defect rates, and reinforcing compliance and risk controls across the team.

• Managed high-volume customer interactions, translating technical service requirements into clear recommendations while coordinating with technicians and internal teams to ensure timely, accurate delivery. • Reviewed service documentation, estimates, and approvals with strong attention to detail, strengthening compliance, accuracy, and customer trust in a regulated, transaction-driven environment. • Resolved escalations efficiently by exercising sound judgment and prioritization, contributing to improved customer satisfaction and smooth operational flow under time-sensitive conditions.