Linette Au

Project Experience (i) Customer 360 Data Architecture Uplift Project for a Banking Sector Client -Oversee the timeline, budget and project role and responsibilities -Lead requirement discussion with onshore and offshore business teams, users and stakeholders -Portfolio management to maintain long-term partnership with the account and cloud service providers (ii) Business and Practice Development -Research on physical risk assessment methodology and key data scope for a major financial regulatory institution in ESG data collection and reporting -Develop proposals in ESG report drafting and consultancy study for a major property developer -Formulate value proposition with customer pain-points analysis, business case and scope of work

Project Experience (i) Customer Journey Digitalization Project for a High-End Insurance Client -Project coordination -Business analytics on digital application & solutions -Testing (ii) Account Management for Banking and Insurance Sector Clients -Business development engagement with digital strategy and use cases -Bid management and proposal coordination -Client management (ii) Active engagement in Applied Innovation Exchange -ESG & sustainability consulting -Venture Assessment & scale up process evaluation -Customer attitude analysis in banking sector -Political risk research and analysis for location intelligence services

Project experience: (i) Digital Readiness Assessment for a Public Transport Client -Gap Analysis on digital capability against industry benchmark -Consolidate and translate survey results into business insights (ii) Digital Customer Engagement Platform Project for an Aviation Client -Requirements analysis and alignment -Project management with agile methodology -Client-facing communication (iii) Active Engagement in Applied Innovation Exchange -Market research, competitors and use cases analysis -POV research on ESG and sustainability issues

-Policy analysis of welfare delivery mechanism and operation -Policy research on the effectiveness and feasibility of a major local welfare initiative -Manage an advisory committee in spearheading welfare direction, strategy and public engagement -Lead a consultancy study in investigating the feasibility on a welfare policy based on overseas example -Drafting of policy paper, speeches and briefs for public officials in internal and external reporting -Departmental housekeeping on budget control and welfare delivery standards

A multidisciplinary programme in international relations with special focus on the Asia-Pacific region. Related topics: Political Risk, China Foreign Policy, International Political Economy, Southeast Asia Politics, Information Wars and Cybersecurity Capstone Project Topic: Compare and Contrast the Diplomatic Policy Options of Middle Powers, Australia and Canada, under the Triangular Relationship with China and the US.

Specialty: International Relations Capstone Project Topic: The Application of Advance Technology in Humanitarian Intervention