Linet M.

Promoted from Director of Retail Operations & NE Regional Manager after recent company acquisition. Oversaw global retail division for operations, sales, performance and strategic planning with aim to produce significant growth within 6-9 months.

Support the Retail Field to effectively remove obstacles to the overall business - includes policy changes and updates, procedure adjustments, training, developing sales aids and additional tasks to better understand the operational needs of the Retail field.

Member of a 3-person logistics team within a 5-person department. Responsible for organizing and booking international shipments between international warehouses, vendors and clients across multiple departments. Provide detailed organization and support for all special projects including domestic and international trade shows, and seasonal floor sets 25 retail locations worldwide and, internal catalog photo shoots at various locations.

Member of a collaborative 3-person executive leadership team. Responsible for overseeing customer service, sales and product knowledge coaching and team development throughout the store. Provide consultations for retail clients, on or off site, in order to finalize sales. Provide support to other teams within the company in regards to operations and customer service internationally. • Continual client outreach through providing quotes and specialized attention for customer service inquiries.

Oversaw the closing of a retail location. Responsible for maintaining customer relationships through the transition, while, preparing select staff members for new positions at a different locations. Facilitated training for company policy, procedures, product knowledge and customer service. Confirmed sales goals were met and monitored operating costs and shrinkage. • Ensured maximum sales were made during the transitioning process.

Supported store leaders in creating, implementing and maintaining client service standards. Maintained visual merchandising and inventory management and contributed to meeting set sales goals. Aided in developing team members through coaching, sharing product knowledge and setting customer service expectations.

Oversaw a staff of 3 employees at retail location. Responsible for hiring and training complete new team with a renewed focus on sales goals, customer service and company policy & procedure. Worked to reduce shrinkage and grow existing local client base by providing excellent customer service and design services.

Provided customer service and support to staff for two different locations. Built showroom displays using furniture and accessories to promote new and existing fabric lines. Managed client relationships and rapport for each new product line launch. Guided retail, trade and commercial clients in carefully selecting the right pieces to complete multiple projects. • Produced quotes and proposals for significant commercial projects.

Supported retail and trade design professionals in generating quotes and proposals for commercial and residential projects. Responsible for processing client orders from initial sale to service completion. Established and maintained client database for the U.S. office. Managed product samples and inventory. • Assisted with decorating for the United Kingdom showroom for the Decorex tradeshow. Participated in sales training and product knowledge.

Generated sales quotes & orders for current and new clients. Built showroom displays to market new products. • Supported outside sales representatives in the tristate area by providing samples, distribution quotes and orders, documenting detailed client orders as requested.

Responsible for maintaining product samples for 6 fabric lines, as well as, keeping new products organized. Also, organized over 500-product sku’s, used by the showroom. Displayed fabrics on boards or wings to showcase new and existing stock. Built new showcases, throughout the showroom and displays in main area. • Assisted with creating new product rotations multiple times throughout the year to launch new products.