lindy drew-tsang

manager, inclusion and diversity

About

I have had 20 years professional work in the areas of social inclusion and diversity, 9 of those years coordinating the Local Area Multicultural Partnership (LAMP) Program in Queensland, 5 years in direct case management of refugee families, four years in early childhood research and 2 years as a consultant in the sector. I have worked across various sectors including local government, community services, health and NFP. My key area of expertise is in diversity and inclusion, particularly in relation to culturally and linguistically diverse Australians. I enjoy implementing wide-ranging organizational change with the aim of inclusion in service delivery, leadership, marketing and communications and community education and engagement. I have volunteered extensively in my life including 9 years full time with Initiatives of Change; many years with Multicultural Development Association (Queensland) and more recently on the Board of Directors of Bridging Lanka.

Country

australia

City

brisbane

Industry

non-profit organization management

Skill

community development, program management, strategic planning, stakeholder engagement, workshop facilitation, community engagement, change management, leadership, nonprofits, policy, research, government, policy analysis, management, public policy, event management, teaching, facilitation, social media, photography, nonprofit organizations, conference presentations

Experience

senior and research assistant

queensland university of technology university of queensland griffith university

1992-1 - 1995-12 · 4 yrs

* Set up and administered 8 research projects in early childhood education, impacts of mother's imprisonment on young children * ethical issues for aged care facilities supporting people with disabilities * early childhood attachment theories.

national inclusions worker

redkite

2013-9 - 2014-12 · 1 yr 4 mos

* Plan and promote whole-of-organisational inclusion agenda * Design Inclusion and Diversity Framework * Drive implementation of framework through team action planning * Monitor and evaluate implementation of agenda

project consultant - community preparedness and regional engagement

mda ltd australia

2013-6 - 2013-10 · 5 mos

* Design and deliver key aspects of regional settlement strategy * Educate and engage communities on asylum seekers across regional Queensland * Write and deliver training packages on refugee and asylum seekers, employment options and best practice examples from across Australia, New Zealand and Canada

project consultant

mda ltd australia

2012-12 - 2013-3 · 4 mos

* Researched & advised on the service delivery and community relations capacity of Toowoomba City to support newly arriving asylum seekers * Analysed support in health, housing, education, religion, language, public transport, appropriate foods, sports and recreation as well as general issues of social cohesion * Delivered comprehensive report to Board of Directors with key recommendations

conference and public meeting facilitator

queensland state government ethnic communities council of queensland initiatives of change

2012-12 - 2013-3 · 4 mos

* Facilitation of Water Safety Forum for the Minister, Multicultural Affairs and the Minister of Tourism concluding in a Ministerial community forum at the Gold Coast 2010 * Facilitation of Queensland Multicultural Forum, October 2012 * Facilitation of Imam and the Pastor Community Discussion November 2012 * Facilitation of Happy Ageing for CALD Australians May 2013

state coordinator, local area multicultural partnerships program

local government association of queensland

2000-4 - 2009-6 · 9 yrs 3 mos

* Strategic planning for statewide program delivery * Team leader inducting, training and mentoring staff * Operational program management and evaluation (6 monthly) * Program promotion - locally, statewide, nationally and internationally * Development of several ‘how to’ packages for Councils on Engaging CALD Young People * Using Interpreters and Translators * Welcoming and Supporting Skilled Migrants

case manager, refugee settlement

australian red cross

1998-6 - 2000-4 · 1 yr 11 mos

* Managed first six months of settlement coordination for up to 40 * newly arrived refugee families at any one time * Coordination included health, housing, education and general * settlement education and support

case manager

brisbane migrant resource centre

1996-8 - 1998-4 · 1 yr 9 mos

Provided settlement coordination for refugees from the Middle East, Africa and former Yugoslavia

manager, inclusion and diversity

churches of christ in queensland

2015-1 - Present · 11 yrs 9 mos

Leading change management processes with all teams (service delivery, communications, human resources) in Churches of Christ in Queensland to deliver organisational commitments to the Reconciliation Action Plan and towards inclusion of people of culturally and linguistically diverse backgrounds; people living with disabilities and working towards more women in leadership.

Education

the university of queensland

psychology

1990-1 - 1993-1 · 3 yrs 1 mo

the university of queensland

social work

1991-1 - 1995-1 · 4 yrs 1 mo

My reason for returning to University was to develop professional knowledge and skills towards my passion of working towards inclusion in Australian society. It has been upon this and my earlier degree that i have based all my professional work in social inclusion, team building, workforce diversity, community development and engagement, organizational change.

university of sydney

management

2014-1 - 2014-1 · 1 mo

Five key change management models are examined and considered in relation to relevant workplace application. Lewin’s change model. Kotter’s 8 step change model. The McKinsey 7S model. Prosci’s ADKAR model. Hall’s hierarchy of change.