lindsey owens

Update existing training materials with new branding strategy and technology needs. Charged with converting numerous instructor led courses to e-learning. Identify outstanding content and instructional needs to develop effective e-learning. Development Tools Used: Lectora and Microsoft Word

* Using Articulate Storyline, develop several e-learning courses supporting the new customer service software roll out for internal customers. * Create curriculum aesthetics and templates in accordance with Southern Company Gas new branding initiatives. * Storyboard and mapped content to identify course needs, objectives and outstanding content (if applicable). * Facilitate meetings with stakeholders and subject matter experts for development updates, outstanding content, draft reviews and feedback sessions. * Manage the development of multiple courses simultaneously to meet aggressive timelines. * Create curriculum overview documenting develop tips and insights for future course updates. * Development Tools Used: Articulate Storyline, Microsoft Word and PowerPoint

Responsible for maintaining sales reporting records and metrics, preparing and presenting data analysis for management and salesforce in achieving yearly team cash flow goal by cultivating leads and customer follow ups.

Rotational work experience cultivated through combining structured projects, academic curriculum, and community involvement.

Completed rotation in Training and Development Organization creating eLearning modules using the ADDIE Model and adult learning theory with Captivate and Articulate Studio for corporate statewide use. 

Using the ADDIE process, create Storyline e-learning courses for various customer facing employees groups (Sales, Care, Field Services, and Tech Support) in support of new residential products in accordance with Cox branding, guidelines, and templates. Manage effective working relationships with stakeholders, subject matter experts and Learning Strategist, to determine course objectives, manage content analysis and outstanding requests, and facilitate draft review and feedback sessions. Design, develop and deliver all materials with strict adherence to established timelines and project plans. Demonstrate ability to continually deliver quality training materials in an agile product development environment. Development Tools Used: Articulate Storyline, Microsoft Word and PowerPoint

Create new and update existing training materials for international and domestic call centers in various formats (instructor led, e-learning and blended learning) in accordance with UPS branding, guidelines and templates. Conduct SME interviews and stake holder meetings to ensure the content and final learning product aligns with initiative goals. Responsible for development of pre and post training course materials including train-the-trainer guides, participant assessments and post course surveys. Manage multiple projects demonstrating an effective use of course development hours. Development Tools Used: Articulate Studio, Captivate, Microsoft Word and PowerPoint

Activities and Societies: President’s Honor Luncheon Attendee: Student athlete with the highest GPA in graduating class.Track Student Athlete, Track and Field

The curriculum of the M.S. in Education in Learning Design and Technology incorporates the latest research in learning theory, educational technology, and instructional design principles and encourages students to use their work experience as a framework for study. Activities and Societies: Golden Key International Honour Society Member, awarded to students having a GPA in the top 15% of the class.