Lindsay Vickers

Supervised and trained new guides, ensuring adherence to company protocols and procedures. Presented in-depth knowledge of local resources enhancing client experience. Maintain case load of 50-60 individuals with 98% effective continuous engagement rate. 100% Personal Outcome Measures - first assessment and then every 90 days. Senior community engager, building trust and developing relationships with individuals living with SMI, SUD and light medical touch.

Establish treatment plans and wellness goals catered to the individual. Model and teach safe and healthy coping skills and strategies. Serve as primary point of contact. Provided empathetic peer counseling and advocacy for mental health recovery. Utilized lived experience to offer insight and support to individuals in distress. Collaborated with interdisciplinary team to develop treatment plans for clients. Delivered psychoeducational workshops on coping skills and self-care strategies to peers. Facilitated AA/NA recovery groups. Q15 minute checks Perform and chart patient vitals per MD requests. Proficient in performing an EKG. Personal property and living quarters searches. Filing progress notes.

Led team of 15+ employees to achieve sales goals and exceed customer expectations. Oversaw daily operations, including inventory management, budgeting, and staff training. Implemented strategic marketing initiatives to increase brand awareness and drive sales. Successfully negotiated vendor contracts and managed relationships to ensure cost efficiency.