Lindsay Lavell

Maintaining a large book of business through cross-selling, servicing, policy renewals and remarketing. Responsible for meeting client retention and sales goals, successfully completing each month.

Providing excellent customer service to incoming clients and prospective clients via email, phone and in-office visits. Assisting with day to day operations to ensure that agency operations ran smoothly. Responsible for client retention. Managing agency scheduling, agency website and social media. Create marketing materials for publication and social media content to market the agency and promote client growth. In addition to administrative and marketing duties, I am responsible for quoting and selling both personal and commercial policies to incoming clients as well as processing change requests for our client base in regards to their policy information.

Provided excellent customer service to donors and individuals in need of assistance. Screened applications for financial assistance and managed incoming donations. Maintained accurate financial and donor information to use in quarterly reporting. Managed and created all marketing content and event coordination. Developed relationships with pet professionals to secure annual donations.

Provided administrative support to all hospital staff. Served as a liaison between customers and staff. Developed and implemented training procedures for customer service representatives. Managed and created all marketing content for the hospital. Coordinated with veterinary professionals for continuing education training events.

Supervised over 20 staff members in various shelter positions. Conducted animal intakes, adoptions, behavior evaluations and end of life services. Handled difficult customer interactions and sensitive situations. Provided staff training and team meetings as well as created a daily schedule to ensure shelter operations ran smoothly.

Responsible for managing a staff of 12 employees to ensure efficiency of daily operations. Key member in business strategizing and marketing through development of print ads and marketing campaigns. Successfully promoted the brand through special events and seminars as well as through daily customer interactions. Successful handling of difficult customer and employee interactions. Developed hiring process and new-hire training.