Linda Smithgall

Developing self-paced and instructor-led training and documentation for the NYS Department of Health, Bureau of Vital Records as part of a software implementation and data conversion team.

Process and ship online customer orders; receive and stock merchandise

Assist individuals with resume and cover letter writing, job searching, and general career coaching.

Providing business analysis and technical writing for contracts and subcontracts, including Gartner, drafting and editing various documents including, but not limited to a Requirements Traceability Matrix (RTM), Technical Requirements, Project Charter, Change Impact Assessment, and RFP components for NYC agencies.

• Develop full cadre of materials, trainings and correspondence at the New York State Department of Health, Bureau of Vital Records, working with internal subject matter experts and external focus groups. • Complete project management and business analyst duties including documenting business process flows, system requirements and specifications, software use cases and test scripts. • Complete and test system configurations, coordinate and execute complete UAT test plans, and log defects (JIRA), working with vendor to resolve. • Coordinate with training team to develop and implement on-boarding, training, and communications strategies.

• Technical Project Manager for the DAVE application, database of vital events, at VitalChek, a division of LexisNexis. • Project-managed cross-functional teams by working closely with all aspects of the product development community from JAD session facilitation and requirements gathering to client releases. • Performed business analyst activities working with clients and developers to troubleshoot issues, identify client requirements, test new functionality, and resolve defects. • Contributed to RFP responses and product demonstrations to prospective clients.

Designed, developed, implemented, and evaluated technical and soft skills learning content in in-person and virtual instructor-led training, e-learning, performance support documentation and more.

• Developed internal and end user materials including, but not limited to, a comprehensive software user manual, quick reference guides, video tutorials and outreach correspondence for the Electronic Death Registration System (EDRS) implementation across New York State (excluding NYC). • Performed business analysis functions including identifying, analyzing, and documenting business process flows, system requirements, issues and software specifications. • Developed and executed functional and integrated test scripts in preparation for software upgrades. • Established and co-facilitated External User Group consisting of statewide representatives from all stakeholder groups. • Coordinated with training team to develop and implement on-boarding, training and communications strategies.

Working with the Career Development Center, developed presentation material and companion guided discussion documents for a pilot mentoring program. The Cardinal Connect Mentoring program links SUNY Plattsburgh alumni with current students through a self-paced, yet guided, program discussing career preparation topics such as basic professionalism, job searching, career fairs, networking and more. Each participant completes a StrengthsFinder profile prior to starting the program, enhancing discussions through the semester long program by considering their Strengths and apply learning to real life.

• Designed and developed training materials in instructor-led (live and virtual) and self-paced web based formats for RF central office and RF offices on 30 SUNY campuses. Topics included soft skills, compliance, business specific, and system simulations. • Developed, implemented and project managed training and user help strategies for major ERP (Oracle) system upgrades.

• Designed and developed training materials in instructor-led (live and virtual) and self-paced web based formats for RF central office and RF offices on 30 SUNY campuses. Topics include soft skills, compliance, business specific, and system simulations. • Researched, proposed, and led implementation and eventual decommissioning of learning management system (LMS). • Strategized and researched new applications and tools for course development in cooperation with technical and functional staff.

• Designed and delivered training and training materials to various New York State Agencies and county Department of Labor staff on NYS proprietary application.