linda goodrich

senior project manager

About

A dedicated IT professional with over 15 years of IT experience focusing on desktop and server administration, voice/data communications and help desk management. An experienced and decisive manager with a strong sense of ethical and moral standards and an effective communicator and motivator of people.

Country

united states

City

aurora

Industry

hospital & health care

Skill

windows 7, sharepoint, citrix, voip, technical support, system administration, avaya, telecommunications, help desk support, call centers, software installation, project management, management, windows, infrastructure, disaster recovery, healthcare information technology, hipaa, team building, avaya technologies, business intelligence, cross functional team leadership, it strategy, leadership, team leadership, program management, visio, requirements gathering

Experience

senior project manager

cureis healthcare, inc.

2019-8 - Present · 7 yrs 2 mos

senior project manager, business intelligence

johns hopkins healthcare

2013-4 - 2014-1 · 10 mos

Planned, managed and delivered projects to meet defined deliverables, processes, and tools. Worked with business owners, data source application teams, Enterprise Data Warehouse teams, BI application teams, and BI architecture teams to ensure the successful implementation of Business Intelligence program. Operated in a cross-functional role and has specific experience in resource and matrix management.

manager of information systems

johns hopkins healthcare

2005-1 - 2013-4 · 8 yrs 4 mos

help desk team lead

johns hopkins healthcare

2002-1 - 2005-1 · 3 yrs 1 mo

* Managed the upgrade and implementation of Microsoft Office platform - Office 2000 to Office 2003 * Managed the upgrade and implementation of Microsoft Windows Platform - Windows 98 to Windows XP * Act as a liaison between the customer and Technician, System Administrator or Analysts to resolve technical problems. * Provide timely updates and/or notices to users regarding outstanding issues, scheduled downtime. * Route unresolved situations requiring a higher/different level of technical expertise to appropriate personnel in a timely manner. * Provide workflow support and direction to Help Desk and PC Support staff.

voice and lan administrator

johns hopkins healthcare

2000-1 - 2005-1 · 5 yrs 1 mo

* Managed, designed and implemented multiple voice communications projects including the upgrade of the Avaya PBX, Avaya Intuity Audix voicemail system, Avaya CMS, and installation of NICE Call Recording solution. * Managed the expansion of two new buildings including cabling infrastructure and relocation of staff members * Managed Telecommuter project, which entailed the design and setup of phone service for 60+ telecommuters. * Designed and implemented all call center applications * Performed system administration on Avaya G3si (V12) utilizing EAS and Advocated, Avaya Intuity Audix Voicemail (V5), Avaya Call Management System (CMS V12) and NICE Call Recording Solution.

it project manager

aimco

2014-1 - 2015-3 · 1 yr 3 mos

* Reports directly to the Program Manager of IT Strategy. Manages, trains, implements and supports the rollout of the Avaya Softphones to apartment leasing communities throughout the US. * Consults with end-users to identify requirements for telecom design * Performs programming and problem resolution on Avaya PBX * Conducts remote training * Manages the projects including the purchase of equipment needs and any telecom services * required * Maintains appropriate project documentation and provides status reports to project sponsors * Provides follow-up support for trouble calls for Avaya Softphone issues. * Run weekly status report meeting * Manages the conversion of telecom services from POTs to virtual technology