Linda Tran

Consultant for ecommerce businesses and web development Specializing in small businesses and ecommerce Web development services: custom development, ecommerce solutions, website optimization, API integrations, UI/UX support

As a Northeast Sales Engineer at Gigamon, I help organizations gain deep network visibility to enhance security, performance, and agility. By bridging the gap between security and network operations, I empower teams with cutting-edge solutions to detect threats, optimize infrastructure, and maximize ROI. With a strong technical background and a passion for problem-solving, I work closely with customers and partners to design and implement Gigamon’s industry-leading deep observability pipeline—helping organizations stay ahead in an ever-evolving digital landscape. 🔹 Expertise in: Network security, deep observability, threat detection, cloud visibility, and performance optimization. 🔹 Passionate about: Solving complex challenges, driving innovation, and delivering real-world value to customers.

New Relic is a SAAS Observability solution that allows companies to see all their tech estate in a unified platform. As a Sales Engineer, I conduct pre- and post- sales activities to win and grow accounts and realize value for customers, including technical demos, POCs and POVs, RFIs and RFQs, and business reviews.

Yottaa is a SAAS software company that provide site speed performance tools, security solutions, CDN and other optimizations for the ecommerce retail space. As a Technical Account Manager, I support a portfolio of 10-15 premium accounts by providing white-glove support, monitoring, troubleshooting, periodic reviews and consultative recommendations to ensure a superior website user experience.

Tier 2 Technical Support, GMS Senior Product Specialist for SAAS hospitality CRM product. Manage team in problem solving and bug fixing for customers and colleagues globally. Identify pain points and improve processes to improve resolution times. Apply Agile methodology, Lean, Scrum process, Salesforce, Kanban, Salesforce

Account Manager Duties: Providing SAAS eCRM solutions and support for hospitality companies. Conduct weekly, quarterly, monthly reviews and meetings, audits, upsell the product, ensure maximum product usage, reduce client churn. 85% + annual retention rate. Assist clients in HTML newsletter assembly and email campaign generation, identify new client requirements and introduce new product functionality, assist in knowledge base population and maintenance, coordinate with engineering team in filing and resolution of bugs. Implementation Manager Duties: Implement new accounts from planning to go-live. Managed entire ASPAC region alone 4 years, West Coast USA 4 years. Experienced with Core and Enterprise accounts, international and domestic. Familiar with Agile methodology, Scrum process, Salesforce, Rally Specialty: HTML coding. Have assisted in the creation of 700+ corporate emails including debugging and recoding email promotions and newsletters

website design and maintenance, IT and networking support, architectural/construction contract preparation (AIA documents); preparation of bid documents and addenda; bookkeeping, preparation of quarterly and yearly financial reports