Linda Olofsson, CPHR

Serves as a trusted advisor and team lead within the HR function to provide coaching and guidance to the HR team and to internal stakeholders, bridging operational excellence with strategic impact. Ensures robust HR practices, drives process improvements, and represents HR across internal committees and internal/external partnerships. Partners with assigned customer groups to ensure HR best practices are utilized for effective people management, including but not limited to staffing, employee relations, compensation, learning and development and other employment related matters.

• Acts as primary HR support for assigned Divisions; • Develops materials, tools and resources to educate managers and staff regarding core HR programs; • Acts as a professional resource to managers regarding hiring, compensation, learning and development, employee relations, and other employment related matters; • Educates managers on their responsibilities with regard to new hire onboarding, and educates managers and employees on the performance management program process and documentation; • Collects feedback from employees by way of new hire surveys, exit interviews and other processes designed to gather feedback on the employee experience. Suggests recommendations to enhance existing services; • Oversees administration of Employee Recognition programs; • Supports the annual Performance Review process together with the HR team; • Supports recruitment for assigned Divisions; • Ensures timely organization and communication of new hire orientation and onboarding process; • Conducts offboarding process and communication for exiting employees; • Maintains HRIS (BambooHR) to reflect employee changes.

• Lead full cycle recruitment activities for Canada and assisted with recruitment for US; • Managed University and Coop recruitment and relationships; • Planned and conducted new hire onboarding to ensure new hires are engaged and productive; • Assisted in performance management process, ensuring all employees actively participated; • Performed benefits orientation and administration. Monitored employee eligibility for benefit plan including RRSP plan; • Managed employee leaves and WorkSafeBC claims to comply with internal guidelines and external legislations; • Processed payroll on a semi-monthly basis for Canadian team (approx. 110 staff); • Supported and coached leaders at all organizational levels; • Facilitated training sessions for leaders on performance management, providing feedback, etc; • Implemented Employee Handbook for Canada and actively promoted policies at all levels; • Co-facilitated monthly Manager Lunch and Learns on topics such as performance management, coaching and employee engagement; • Lead the Safety Committee and participated in health and safety initiatives; • Demonstrated knowledge and experience of BC employment laws and regulations; • Completed annual compensation survey; • Maintained HRIS (ADP WorkforceNow) to reflect employee changes.

• Developed and executed Human Resources programs and materials, including Employee Handbook, employee absence tracker, and compensation summary; • Created and implemented performance management program, from onboarding to annual performance reviews; • Lead full-cycle recruitment activities; • Developed and administered payroll and benefits program.

• Supported strategic recruitment initiatives; • Coordinated the onboarding process for all new employees; • Collaborated with the Director, HR and VP, HR through annual compensation cycle; • Maintained employee records and prepared employee documentation; • Assisted with HR projects, including analysis of employee headcount, completion of compensation survey, development of global onboarding template and union negotiation exposure through participation in senior management meetings and research of trade unions.

• Selected quality candidates through phone and in-person interviews; • Achieved program success through strategic matching of 115 mentees to industry experts.

• Led the annual reorganization of the filing system to increase efficiencies.

• Provided administrative support to 35 employees, including client invoicing, handling client inquiries, completing month-end closing procedures and data entry.

• Provided reception and general administrative support.