Lina Le

• Arrange transportation, schedule staff and managing deliveries to meet customer's demand • Liaise with customer service officers for incoming and outgoing shipments • Communicate efficiently and effectively with all parties involved (clients, couriers and other operational departments) • Address any problems or complaints that may arise quickly and sensibly • Handling land, sea, and air shipments while providing excellent customer service • Continually review freight costs and transportation rates to keep costs down where possible • Monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs (transport costs, delivery timelines, productivity) of all transportation and goods (quality, quantity, stock) • Keeping logs and records of warehouse stock, executed orders etc. • Preparing accurate reports for upper management

• Understand client policies and standards • Continuously follow up on new updates in policies and procedures • Recognize trends and patterns, and escalate issues to the respective teams • Monitor reports and moderate contents according to the defined policies and procedures within agreed turnaround times and standards of quality • Identify improvement opportunities in workflows and suggesting solutions • Collaborate and cooperate with team members and client’s team to achieve targets and KPIs on a daily, weekly and monthly basis

• Managing day-to-day operations of the company • Facilitate communication between workers and departments • Oversee the production of goods, perform quality controls and ensuring production KPIs are achieved • Recruit, train and assess human resources • Studying business forecasts, sales reports and financial statements • Researching new alternatives to increase efficiency and productivity

• Bookkeeping all financial transactions of the company • Summarize current financial status by collecting information, preparing balance sheet, profit and loss statement, and other reports • Preparing quotations based on client’s requirements