lima abouassali

Developing sales strategies, goals and plans. Forecast sales for senior management. Reviewing sales and marketing information both historical and current. Look at competitors and evaluate, develop strategies to compete. Head sales meetings and go on sales calls with team members.

Dealing with students, teachers and parents. Providing parents with required information's about the school and admission. Assess new students who are interested in our school.

Dealing with customers directly, getting their bills paid, recharging The prepaid lines disconnecting and reconnecting the customer's lines, Explaining the new services, and doing the subscription and getting the Statements and preparing daily reports.

Collected customer feedback and made process changes to exceed Customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual Customer requests. Provided accurate and appropriate information in response to customer Inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements.. worked with upper management to ensure appropriate changes were made to improve customer satisfaction.