Lillian Lei

Corporate Social Responsibility Manager @ IBM

About

Lillian Lei is the Corporate Social Responsibility Manager for Academia at IBM, where she builds partnerships that connect academic institutions with technology and social impact initiatives. She started her IBM journey as a software developer and has since explored roles in enterprise software support, Watson and Watson Health expert labs, and Technical Sales—bringing a unique blend of technical depth and client engagement to her current work. Based in the San Francisco Bay Area, Lillian is a passionate advocate for wellness and holistic living. She completed her Health and Life Coach Certification through the Health Coach Institute and shares her insights through writing and podcasting. She continuously explore the intersection of tech, education, and well-being, with a focus on empowering communities through mindful innovation.

Country

United States

City

San Francisco

Industry

Information Technology & Services

Skill

Management, Project Management, Escalation Resolution, Customer Satisfaction, AI governance, Software as a Service (SaaS), Business Development, Data Centers, Solution Selling, Large Language Models (LLM), Data Governance, Solution Architecture

Experience

Corporate Social Responsibility Manager

IBM

2025-4 - Present · 1 yr 6 mos

United States

Expanding the map of clients and IBM executives connected to Academia institutions in the US. Expand the reach of SkillsBuild, a free online learning platform from IBM for adult, youth, and higher education learners to learn about market valued skills such as AI, cybersecurity, cloud, and more.

Principal Solutions Architect

IBM

2023-1 - Present · 3 yrs 9 mos

San Francisco Bay Area

• Led Proof of Concept Pilots with clients using IBM technologies in Data, AI, Automation, Security, and Hybrid Cloud. • Implemented generative AI, AI governance, and data governance to drive innovation and efficiency. • Collaborated with cross-functional teams to deliver cutting-edge solutions for client success.

Principal Manager of Sales

IBM

2021-9 - 2023-1 · 1 yr 5 mos

San Francisco Bay Area

• Managed Early Career Professionals entering IBM Technology Sales Organization in the US Western Region. • Coordinated training across IBM Sales, development, and design to enrich new employee experience. • Oversaw day-to-day training, coaching, and mentoring employees.

Senior Manager of Worldwide Technical Support

IBM

2020-8 - 2022-9 · 2 yrs 2 mos

San Jose, California, United States

• Managed highly skilled technical support engineers in Db2 for Z, ensuring high level of client satisfaction. • Balanced employee workload and consistently improve performance. * Effectively manage critical escalations for finance, government, and industry clients.