Liliana Opris

Customer support for dedicated customers ADAS Price maintenance (SAP systems, share points, portals) Customer Master Data Maintenance Prototype orders Support Series Plants Managing overdue receivables for dedicated customers Clarify and clear differences for prices, logistics, quantities on open receivables

Reporting activities: creation and maintenance of databases for ROP projects by gathering data from MySMIS portal and from internal evaluators. Prepared reports, studies, analyzes and graphics using Microsoft Excel, PowerPoint for ad-hoc, daily, weekly, monthly reporting. Provided help-desk services for potential beneficiaries of ROP: calls, meetings, presentations. Participated at public events, informational campaigns providing training sessions. Evaluated projects.

Managed 54 employee team overseeing hiring, training, and professional growth of employees. Responsible for achievement of sales target for region and region's branches Offered branches direct support to increase efficiency in sales activity: training, training on the job, meetings with customers, support for preparing and approving offers and applications for risk and non-risk transactions

Managed activity and workflow in Branch, 8 persons team. Development and maintenance of customer portfolio. Engaged employees in business processes with positive motivational techniques and training

- Coordinates Corporate Sales activity for Timisoara and Cluj regions (10 counties, 26 branches); - Prepares the action plans according to the Bank’s general business strategy, for the sales activity of commercial clients and submits for approval the action plans; - Monitors the fulfillment of the activity according to the approved action plans; - Organizes commercial and stimulation activities of the sales teams; - Verifies the results of the sales campaigns organized at the bank’s global or regional level; - Comes with proposals concerning new products and services development; - Comes with proposals for improving the existing products and services; - Comes with proposals regarding the operational flow referring to the possibility of increasing efficiency and decreasing operational risk; - Participates in the projects teams that have an impact on the Sales Activity; - Insures consultancy and support for the regional sales teams regarding the bank’s products and services;

Managed and developed existing portfolio of corporate clients of branch.

Managed customer portfolio of international clients - 120 clients for both risk and non-risk products and services

Offered support for Corporate Relationship Managers in assisting customers for commercial activities

Coordinated administrative activities of the branch; Supported the activity of other departments: corporate clients, operations and clearing; Administrated garnishment activities for branch portfolio;